What's new

Shift trading comes to WFX: A new era of flexible scheduling

Take your workforce flexibility to the next level with our new Shift Trading capability. Now your employees can seamlessly offer their scheduled shifts to coworkers through intuitive one-way trades.

✨ Key Benefits:

• Effortless trade process that integrates with your existing WFM systems
• Real-time notifications keep everyone in the loop
• Maintain control with built-in trade rules and processes

Empower your workforce with the flexibility they need while keeping your operations running smoothly.

Changelog

Schedule management

• NEW: Shift Trading (v1) - Employees can now offer their scheduled shifts to coworkers through one-way trades. This feature works with existing WFM trade processes and rules, keeping employees updated through notifications about their trade status.
• FIXED: Minor bug fixes

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Experience smarter Workforce Management with our latest Mobile app updates!

• ✨ Smart Multi-Day Management - Gain more control with our new Partial Approval option for multi-day activities
• 🎯 Intelligent Date Handling - Enjoy seamless activity scheduling with smart defaults and automatic time synchronization
• ⚡ Enhanced User Experience - Access your profile information, documentation, and manage multiple activities with ease

Changelog

• NEW: Option to enable Partial Approval for multi-day activity requests.
• IMPROVED: The Settings section now displays profile information, account details and a link to help documentation.
• IMPROVED: When submitting multiple Activity Requests, newly added activities appear at the top of the change list in an expanded state.
• IMPROVED: When modifying activity times, the end date automatically syncs with start date changes, defaulting to one hour later (or same day for all-day events).
• IMPROVED: When creating a new activity, the start and end dates automatically default to the currently selected calendar date.
• FIXED: Minor bug fixes

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Experience seamless schedule management like never before with the latest WFX updates!

We've enhanced your scheduling experience with:

• ✨ Smarter Activity Management - Enjoy intelligent end-time positioning and improved repeating activity scheduling for monthly patterns
• ⚡ Enhanced User Experience - Full support for 24-hour time format preferences and special character handling in memo fields

Take control of your workforce scheduling today with these improvements that make managing your team's time more intuitive than ever.

Changelog

Schedule management

• FIXED: When an Activity exceeds the lowest part of the screen, the end-time repositions on its own.
• FIXED: In Repeating Activities, when "Repeat every Month" and "Repeat on Week Day" are selected, activities are incorrectly scheduled if the "Starts On" date is not the first day of the month.
• FIXED: Time selector for add/edit requests now displays 24-hour clock format when users have selected 24-hour time display in their settings.
• FIXED: Memo field now accepts special characters that previously caused errors.

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Put Workforce Management in the Hands of Your Frontline With the New Aspect Workforce Mobile App!

• 📱 Seamless Calendar Management - Effortlessly navigate your schedule with smooth swipe gestures and an intuitive interface
• ⚡ Ultimate Flexibility - Submit multiple activity requests simultaneously while keeping your calendar in view
• 🛠️ Complete Control - Make schedule adjustments on the go and submit new activity requests with ease
• 🔧 Reliable Support - Access technical assistance by sending diagnostic logs from the app

Changelog

• NEW: View your schedule through an intuitive calendar interface
• NEW: Swipe left or right between calendar days
• NEW: Make edits to existing activities
• NEW: Submit new activity requests
• NEW: Submit multiple activity requests at once
• NEW: Ability to continue viewing your calendar while making a new activity request using the progress bar
• NEW: Send log files to our technical support team for analysis

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Welcome to Aspect WorkforceOS v.24.2

Aspect WorkforceOS v.24.2 is now available, featuring updates designed to streamline workflows, improve efficiency, and address system performance issues. Schedule management users will see improvements in bulk editing of checker rules, intra-day planning (IDP) and staff allocation performance, and an adjustment to routing set simulation parameters, allowing for more precise and accurate simulation results.

Gamification customers will find improvements with the KPI Manager, including the ability to validate custom KPIs, removing the need to contact support or professional services.

Changelog

Schedule management

• NEW: Multi-Edit Capabilities for Checker Rules - introduces bulk editing functionality for Checker Rules, enabling users to modify multiple rules simultaneously.
• IMPROVED: Routing Set Simulation Parameters Adjustment - provides customers with greater flexibility in managing simulation parameters for individual routing sets; valuable for handling low-volume call scenarios.
• IMPROVED: System Module Performance - addresses slow loading times by reducing database round trips and implementing more efficient data retrieval methods
• IMPROVED: Create Intra-Day Planning (IDP) Performance - includes reducing database lock times, implementing per-day transaction processing, and enhancing overall system efficiency.
• IMPROVED: Staff Allocation Performance - better transaction control during set updates and a new feature allowing allocation updates to be saved per IDP.
• IMPROVED: Multi Add\Delete\Auto Special Hours in Open Hours Set - enables end users to simultaneously apply and remove the same Special Hours settings to multiple Open Hour Sets

Gamification

• IMPROVED: KPI Manager Error Message - provides clearer and more actionable information, helping users troubleshoot issues more effectively.
• IMPROVED: KPI Manager Self-Service - Users can now validate custom KPIs on their own by directly querying the database, removing the need to contact support or professional services

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Supercharge your workforce management with Aspect WFX's latest updates.

We've enhanced your administrative toolkit with powerful updates that make managing your workforce smoother than ever:

• ✨ Streamlined Admin Experience - Enjoy intuitive workspace navigation with polished visuals and improved support workflows.
• 📅 Intelligent Schedule Management - Experience smarter activity handling with enhanced template applications and seamless multi-activity management.
• ⚡ Advanced Calendar Features - Navigate effortlessly through your month view while managing repeating activities with precision.

Take control of your workforce management today with these powerful improvements that streamline your administrative tasks and enhance scheduling efficiency.

Changelog

Admin management

• FIXED: Updated workflow for contacting support
• FIXED: Misaligned arrows in workspace selection overlay window

Schedule management

• FIXED: Unable to add multiple activities in "Activity Only Preference" during editing and saving
• FIXED: Empty Earliest/Latest fields in Activity Preference settings defaulting to 12:00 AM, which causes incorrect activity adjustments when applying templates
• FIXED: Start and end dates for repeating activities in Schedule Preferences incorrectly move backward by one day after saving
• FIXED: Inconsistent display in the Month view after navigating to other pages
• FIXED: Incorrect error messages

Transform your admin experience with Aspect WFX's latest enhancements

Take control of your workforce management with powerful improvements to our admin and scheduling capabilities:

• ✨ Smarter Admin Controls - Enhanced sorting, pagination, and time zone handling for seamless team management
• 🎯 Intelligent Schedule Management - Improved multi-day request handling and user-friendly error messages that speak your language
• ⚡ Enhanced Activity Management - Perfect for complex scheduling needs with improved validation and multi-day activity support

Don't let workforce management complexity slow you down. Upgrade to WFX today for a more intuitive, efficient, and powerful admin experience!

Changelog

Admin management

• FIXED: No result appearing when pagination button or dropdown list is clicked
• FIXED: Employee names not sorting properly
• FIXED: No results appear when sorting columns in ascending or descending order
• FIXED: Requests now display correctly according to administrator's time zone

Schedule management

• FIXED: Error messages now display user-friendly text
• FIXED: Request details now display correctly for multi-day requests when "Approve Partial" is enabled
• FIXED: Incorrect display of multi-day activities within the same day
• FIXED: Missing timestamp validation for request change details
• FIXED: Cannot add multiple activities to "Repeating Activities Preference" when using the copy button during edit and save operations for Schedule Preference feature

Elevate your workforce management experience with WFX's latest enhancements

Experience seamless schedule management with our enhanced drag-and-drop functionality, making workforce planning more intuitive than ever. Our intelligent calendar system now offers:

• Smart time-zone handling and improved date preservation across navigation
• Enhanced side panel views for better activity tracking and visualization
• Refined segment display and management capabilities

Plus, we've streamlined our notifications system to eliminate duplicate entries and provide clearer information, ensuring you stay on top of your workforce management effortlessly.

Don't let scheduling complexities hold your team back. Upgrade to WFX today and experience the future of workforce management!

Changelog

Schedule management

• IMPROVED: Sensitivity of Drag & Drop feature.
• FIXED: The View Side Panel fails to display graphical information after selecting an activity and then navigating to a week that has not been previously loaded.
• FIXED: Incorrect value validation after Start field was cleared when selecting an All day activity.
• FIXED: The current day in the Schedule view is incorrectly focused when the user’s time-zone date is different from one in UTC.
• FIXED: The Calendar view/date selections are not preserved after navigating to Notifications and then back to the Calendar view.
• FIXED: Incorrect corner shape for segments that start on one day and end on another.
• FIXED:  The current day/month/week is incorrectly opened when changing the schedule view with a selected segment.

Notifications

• FIXED: Duplicate activities appearing in the Notification Center Calendar Preview when viewing a single schedule request.