Navigating challenges

Date
Dec 11, 2024
Time
12:00 pm
EST
Zoom

Watch a recording of this webinar on Zoom

Ian Storm

Director, Strategic Solutions

Ian Storm

Director, Strategic Solutions


Ian’s career in the contact center space began as an unsuccessful debt collector. Thankfully, he found a much better fit in the contact center space by utilizing speech analytics and performance management metrics to create operational KPIs to empower the public sector to make informed decisions. With Aspect for the past two years, Ian enjoys guiding clients on how to create a discovery culture focused on following curiosity to actionable insights and solutions. To ensure successful implementations, Ian has worn nearly every hat in SaaS from Project Manager to Integration Architect, but there’s always been one common thread: he enjoys bringing people and ideas together cross-functionally to make something special. If it happens to reduce risk and increase revenue for organizations, even better! Personally, Ian is a busy father of two children and one adorable fox red lab. As a lifelong resident of Western New York, Ian is still holding his breath waiting for the Buffalo Bills to win their first super bowl. Until that happens, Ian distracts himself with boxing, organizational psychology podcasts, and learning how to run for long distances.

Gabe Rodriguez

Sales Development Representative

Gabe Rodriguez

Sales Development Representative


Gabe is newer to the industry but has embraced the challenge with enthusiasm, learning quickly and striving to make meaningful connections by chatting with over 200 industry leaders since joining in 2023. He’s also the creator of a series of workforce interviews, where he talks with leaders about the fun and often chaotic side of workforce management. Based in Sarasota, Florida, Gabe enjoys spending time with his family at Disney World and cheering on the Tampa Bay Rays.

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Choosing the right workforce management vendor is crucial for your organization’s efficiency and employee satisfaction. Join us for an educational and conversational webinar designed to equip you with the tools you need to navigate the evaluation stage confidently and effectively. 

In this session, we'll guide you through establishing clear evaluation criteria tailored to your organization’s specific needs, ensuring you prioritize what truly matters for long-term success. As you review vendor proposals, we’ll discuss potential red flags, such as hidden costs and vague commitments. 

We’ll also explore how to assess a vendor’s support capabilities, emphasizing the importance of responsive customer service and ongoing assistance. Understanding scalability and future-proofing will be essential, and we’ll provide strategies for ensuring that the solutions you consider can adapt to your evolving business landscape. 

Our expert panelists will also share their personal experiences and lessons learned from their own workforce integration journeys, offering valuable real-world insights that can enhance your decision-making process. 

Join us for this interactive and informative session to empower yourself with the knowledge needed to make confident vendor evaluations and avoid costly missteps.

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