company

Decades of expertise distilled into innovative workforce tools

Building upon more than 50 years of industry-leading experience, we’re reimagining workforce management tools with a new approach to innovation.

Imagine the possibility of a better work day for hundreds and thousands of people and the impact this could have on your business? Especially now, with employees viewing the workday exclusively through a screen–it’s time we bring people back into focus. This is what drives us to forge a path in building intuitive, innovative workforce management solutions for the humans who use them.

We’re proud to work with our customers to pave the way for a new era in the workforce. One that truly puts people first.

Values

Building a better workforce with intention

People come first

We build technology with empathy, understanding, and a keen focus on our customers’ needs. It's not just about building powerful tech; it's about creating tools that enhance and respect the human experience.

Technology for good

We venture beyond the conventional in favor of exploring new possibilities, with the belief that technology should anticipate future needs, not just address current demands.

Building a better world

We challenge the naysayers, pushing for a world where tech and humanity grow together, sparking innovation while making both work and life better.

Our technology today is fueled by the same innovative spirit that has defined us for decades.

1973
1973

Aspect founds modern-day inbound contact center industry with launch of the Galaxy, the first intelligent ACD; first customer is Continental Airlines.

1975
1975

First workforce management software launched by Aspect.

2005–2015
2005–2015

Aspect expands globally with acquisitions of Voxeo, Quilogy, BlueNote, LinguaSys – Aspect Via CEC Released.

2019
2019

Vector Capital acquires Aspect.

2021
2021

Abry Partners acquires Aspect and it is merged with Noble Systems to form Alvaria, Inc.

2022
2022

Alvaria acquired Cicero, Desktop analytics and robotic process automation.

2024
2024

Aspect brand returns with a renewed focus on workforce technology innovation.

Leadership

Our team

Aspect is dedicated to building innovative solutions, streamlining organizational operations, and driving growth for the businesses we work with.

Executive Leadership

8
Leaders

Darryl Kelly

Chief Executive Officer, Aspect

Cam Smith

Chief Innovation Officer

Amy Link

VP, Business Development

Elio Yepez

VP, Customer Success

Kelly Maiden

VP, Marketing

Kevin Nolan

VP, Research and Development

Royce Haynes

VP, Product

Stephen Krieger

VP, Operations & Strategic Planning

Directors and Managers

8
Leaders

Ajantha Srinivasan

Senior Manager, System Tests

Alex Murray

Senior Manager, Engineering

Alexander Diner

Director, Head of Design

Andrew Cornell

Director, Engineering

Beth Zindel

Senior Director, Marketing Operations

Blake Smart

Senior Business Development Executive

Caleb Gonzalez

Product Manager

Carolyn Pilgrom

Director, Onboarding Adoption and Training

Cheryl Rousseau

Senior Manager, Engineering

Dan Zuckerman

Global Director, Customer Success

Darryl Addington

Director, Solution Architects

Derek Adams

Director, Product Marketing

Drazen Bolfek

Product Manager

Elizabeth Burke

Senior Director, UX/UI Research Manager

Gabby Duray

Product Manager

Gillian Grefé

Director, Brand Marketing

Ian Storm

Director, Strategic Solutions

JB Ferry

Manager, R&D

Karthi Gengaram

Manager, Engineering

Krystian Hadas

Manager

Lori Dewald

Senior Director, Consulting

Marisa Massaro

Director, Demand Generation

Mat Elkin

Director, Global Technical Support

Michael Holley

Technical Consultant

Michelle Huey

Executive Assistant

Sarah Miller

Director, Customer Marketing

Shana Contois

Channel Development Executive

Shawn McCormick

Lead Product Manager

Subra Mani

Senior Director, WEM Integrations

Terry Craft

Manager, Engineering

Tina Ghanem

Director of Product Development

Tom Tenhor

Lead Architect

Zack Chickering

Business Development Executive

Board of Directors

8
Members

Jeff Cotten

Board Member

Darryl Kelly

Board Member

Andy Fishman

Board Member

Hayes Winik

Board Member

Christopher (Kip) Turco

Board Member

Rob Nicewicz

Board Member

Tony Horton

Board Member

Mike Gruet

Board Member

Michael Judd

Board Member