![A UI Screenshot showing an overview of agents' quality scores.](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8e815b74fa1defc2f9a6d_Enterprise%20Component__Quality%20Score.webp)
![](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8e86bad67005018ff9d98_Employee%20Retention.webp)
![](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8e86b67dae38a3a448932_Company-wide%20Alignment.webp)
![A UI screenshot showing metrics that track an agent's performance before and after coaching.](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8e8eac07b19633d055e29_Enterprise%20Component__Coaching%20Impact.webp)
Performance management features for every goal
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e08fad67005018f7a2a5_Large%20Icon%3DPerformance%20Tracking.avif)
Performance tracking
Intuitive dashboards make it easy to review metrics and find areas for improvement. Set standardized performance indicators across teams to review uniform tracking.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e08fad67005018f7a2a5_Large%20Icon%3DPerformance%20Tracking.avif)
Performance tracking
Intuitive dashboards make it easy to review metrics and find areas for improvement. Set standardized performance indicators across teams to review uniform tracking.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e021f48bbde6bc98f3e8_Large%20Icon%3DKPI%20Management.avif)
KPI analytics and reporting
PM conveniently integrates with your existing systems to measure KPIs against other data sources. Generate comprehensive reports do you never miss an important data point.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e021f48bbde6bc98f3e8_Large%20Icon%3DKPI%20Management.avif)
KPI analytics and reporting
PM conveniently integrates with your existing systems to measure KPIs against other data sources. Generate comprehensive reports do you never miss an important data point.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e07e4d4085d8286caa41_Large%20Icon%3DGoal%20Alignment.avif)
Strategic goal alignment
Organize how individual goals and performance connect to company-wide business objectives. Visualize and track goal progress on a straightforward platform.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e07e4d4085d8286caa41_Large%20Icon%3DGoal%20Alignment.avif)
Strategic goal alignment
Organize how individual goals and performance connect to company-wide business objectives. Visualize and track goal progress on a straightforward platform.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e0138907163ce475d350_Large%20Icon%3DCoaching%20and%20Feedback.avif)
Supervisor-employee communication
Improve team communication with a tool that provides continuous interaction. Make sure your team receives timely feedback and support from leadership.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e0138907163ce475d350_Large%20Icon%3DCoaching%20and%20Feedback.avif)
Supervisor-employee communication
Improve team communication with a tool that provides continuous interaction. Make sure your team receives timely feedback and support from leadership.
![](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8856cd5625a84a8481fa6_man-with-headset.webp)