On our

roadmap

A feature that enables the creation and management of work activities, allowing for detailed tracking and organization of employee tasks within the self-contained WFX application.

AI-driven predictions based on historical CCaaS data.

An intuitive scheduling tool that enables efficient creation and management of employee work schedules within the self-contained WFX application.

AI-powered schedule optimization based on CCaaS data for Workforce Experience customers.

Enables frontline workers to propose and accept shift trades directly with colleagues while ensuring appropriate staffing levels

A feature that empowers supervisors to efficiently manage and approve scheduling requests, ensuring smooth workforce operations and optimal team coverage.

A streamlined solution that simplifies uploading and processing Contact Center as a Service (CCaaS) data

Enable WFX as an independent application for mid-market organizations seeking essential scheduling and collaboration tools.

Instant alerts and updates delivered to agents and managers about schedule changes, shift availability, and time-sensitive workforce events.

Native mobile app available on iOS and Android allowing agents to view schedules and receive notifications.

Enhanced system reliability for real-time adherence tracking and monitoring.

Real-time analytics dashboard providing insights into agent productivity and schedule adherence metrics.

AI-powered virtual assistant that helps managers and agents with scheduling decisions, and workforce optimization.