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2024
A year of wins, innovation, and big plans for the future
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Resource Articles

Innovation in motion: Welcome to the new Aspect Workforce
From WFM to Workforce Intelligence: The evolution of contact center technology
What is first call resolution (FCR) and how can you improve it?
How skills-based scheduling can transform workforce performance
Beyond the queue: Automating request management for optimal workforce performance
The voice of the customer - Dan Zuckerman on creating exceptional customer experiences
Embracing flexible workforce management in global work models
How sentiment analysis insights drive employee satisfaction and retention
The future of work is here: Why workforce intelligence is the next evolution of workforce engagement management
AI in workforce scheduling: Understanding the impact and benefits
Building software and leading teams with Karthi Gengaram
Call center routing sets: Optimizing customer service efficiency
Balancing CX and EX: 5 actions you can take this quarter
Advanced forecasting in WFM: Driving business success through predictive analytics
Transforming contact centers: How the gig economy is reshaping customer service
Bringing a brand legacy back to life with Gillian Grefé
The hidden cost of change: Understanding the full impact of switching WFM solutions
The essential guide to promoting user adoption in workforce management tools
Liz Boone’s journey from contact center to product management
What is average handle time (AHT) & why does it matter in contact centers
Beyond fragmented systems: The business case for unified workforce management
10 essential features for effective workforce scheduling
Maximizing workforce planning success in contact centers with Kelly Person
Empowering the workforce of tomorrow: Aspect’s vision for AI
CSAT vs NPS: Which CX metric should you choose?
Why contact centers can't afford to ignore frontline agent experience
Can AI help humanize contact centers?
A 25-year journey from dialers to digital with Beth Zindel
Focused innovation: The key to next-generation workforce management
Omnichannel customer support: Here’s how WFM tools can help
Why best-of-breed solutions triumph over single-provider platforms
Inside our brand evolution with Lead Brand Designer José Ocando
Committed to your trust: Aspect is now officially SOC 2 compliant
6 strategic steps to maximize workforce management ROI
Beyond features: Why industry knowledge matters in WFM
Leading through change: A guide to boosting employee morale in economic uncertainty
Carolyn Pilgrom on building customer success through strategic learning
Purpose-built excellence: Why your WEM strategy needs more than an all-in-one solution
Call center shrinkage: Calculate, manage, and optimize agent scheduling
The power of leadership over employee churn
Discussing WFM beyond the call center and Aspect’s product mission with Royce Haynes
Unify your operations with effective back-office workforce management
Leveraging human-AI collaboration in workforce management
Finding balance: How to leverage complex WFM tools without the overwhelm
A conversation with consulting leader Lori DeWald
Leading with the Hierarchy of Opportunity: Aligning employee, team, and organizational success
Why employee engagement is the key to performance management success
Kyle Pendleton on AI, WFM solutions, and the human touch in tech
Empowering your workforce: A psychological approach to employee experience
10 best practices for contact center quality management
A talk with Tina Ghanem on product-led innovation at Aspect
WEM standalone vs. bundled vendors? Which should you choose?
Why security is critical in workforce management
10 reasons to embrace cloud-based workforce management
5 Steps to transition to a cloud-based WEM solution
Behind the scenes: Balancing soft and hard workplace culture at Aspect
Discussing the evolution of AI in WFM with Shawn McCormick
21 reasons why Aspect beats the competition
Contact center success redefined: Why employee experience is the key to better CX
Aspect named a Frost Radar™ Leader in WEM by Frost & Sullivan
Boost remote team engagement with real-time feedback
A talk on customer pain points and WEM innovation with Mary Ward
Utilize performance management software to drive workforce success
Improving schedule adherence for happier employees and customers
Workforce management trends to watch in 2025
Discussing AI myths and colleague-focused strategies with Colin Whelan
Expert tips for navigating the contact center software buying journey
Your buying action plan
Contact center success stories
Talking workforce complexities with Alec Bowman-Clarke
Know the internal purchasing process
An Aspect 2024 year-in-review
How work culture makes or breaks organizational success
Get to know the vendors
Do your research
Optimize employee morale with snowballs and avalanches
Evaluate the need
Leading pet product company unified its contact center and boosted service levels
Your KPIs are lying to you and here’s what you’re missing
Customized learning paths for better employee development
What do AI and buzzwords really mean in the contact center?
Vote for curiosity with the Socratic Ted Lasso Method
How ethical AI and data ethics impact employee experience
How striving for perfection kills workforce innovation
Introducing the Tomorrow’s Workforce webinar series
Employee engagement trends to build a happier workforce
Announcing Aspect WorkforceOS v24: The future of workforce management starts today
Build a better onboarding experience for new employees
How a home appliance company used automation to save thousands of hours
How flexible scheduling promotes work-life balance and happier teams
Metrics you should be measuring to gauge employee satisfaction
The role of AI and automation in enhancing the employee experience
What is workforce optimization (WFO)?
What is employee engagement and why is it important?
What is workforce engagement management (WEM)?
Alvaria’s workforce enterprise suite becomes Aspect
Meet the team behind Aspect’s return
Powering a brighter future of workforce, with the new Aspect
A new vision for the future of workforce management
How Best Egg turned to Aspect for an "all-in-one UI solution"

Changelogs

Aspect Cloud Workforce (the new experience) - 8.26.2025
Aspect Workforce Mobile App 1.5.1 - 8.19.2025
Aspect Cloud Workforce (the new experience) - 7.25.2025
Aspect Workforce Mobile App 1.4.1 - 7.20.2025
Aspect Cloud Workforce (the new experience) - 7.15.25
Aspect Cloud Workforce (the new experience) - 6.27.25
Aspect Workforce Mobile App 1.3.1 - 6.16.2025
Aspect Cloud Workforce (the new experience) - 6.12.25
Aspect Cloud Workforce (the new experience) - 5.30.2025
Aspect Workforce Mobile App 1.2.1 - 5.29.2025
Aspect Cloud Workforce (the new experience) - 5.15.2025
Aspect Workforce Mobile App 1.1.0 - 5.12.2025
Aspect Workforce v.24.2 - 5.9.25
Aspect Cloud Workforce (the new experience) - 5.2.2025
Aspect Cloud Workforce (the new experience) - 4.18.25
Aspect Cloud Workforce (the new experience) - 4.8.2025
Aspect Cloud Workforce (the new experience) - 3.24.2025
Aspect Cloud Workforce (the new experience) - 3.3.2025
Aspect Cloud Workforce (the new experience) General Availability
Workforce - 2.14.25
Aspect WorkforceOS v24

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