We’re excited to announce the launch of Aspect WorkforceOS v24—a powerful new update designed to help your organization work smarter, faster, and more efficiently than ever before. Built with your feedback in mind, v24 introduces features that deliver real business impact, enabling you to make data-driven decisions, enhance collaboration, and optimize your workforce operations with ease.
Commitment to innovation through rebranding
The return of the Aspect brand reflects our dedication to continuous innovation while leveraging rich heritage and industry experience. It’s more than just a visual change—it reinforces our promise to provide the future-ready solutions you need to stay ahead in a rapidly evolving workforce management landscape.
Empowerment through customization
With new features that allow administrators to configure KPIs independently, v24 puts you in control. No need for external support—set up and track the performance metrics that matter most to your business, empowering faster decision-making and more effective performance management.
Enhanced quality management for better business outcomes
v24 introduces advanced failure conditions that offer more precise evaluations within your quality management processes. These enhanced features ensure that your quality standards are not only met but easily adaptable.
New security features for greater protection
As part of our ongoing commitment to improving our security posture, WorkforceOS™ v24 introduces several enhancements. These security enhancements include the replacement of older technologies and the implementation of more sophisticated encryption keys to ensure your data is effectively protected against evolving threats.
Seamless integration and data management
Our new integrations with UJET and Twilio improve communication channels and data synchronization, boosting agent productivity and enhancing customer satisfaction. These seamless integrations help your team deliver a better customer experience while maintaining efficiency and reliability across your operations.
WorkforceOS™ v24 isn’t just a product update
It’s a powerful change that empowers your team to work smarter and keep your business running efficiently. Whether you’re focused on performance optimization, quality management, or improving customer service through better integrations, v24 delivers the flexibility and innovation your business needs to succeed.
