Aspect Workforce Experience | Streamline Operations for Call Centers

WFX empowers teams to collaborate, communicate, and simplify workdays across business units—available exclusively with Aspect Workforce.

Seamless shift management and self-scheduling

Transparent display of staffing availability

Predictive approvals for time off requests

Predictive analytics for time off approvals

Proactive schedule management

Refine inefficient schedule management

Workforce Experience offers unparalleled automated shift management options, easing scheduling friction while saving time and money.

A screenshot of a workforce experience message showing that an agent's PTO request has been submitted.

Screenshot of a Workforce Experience UI component showing a predictive approval that reads, "Unlikely to be approved".

A screenshot of a workforce experience message showing an agent's shift adjustment request has been submitted.

See what's on the roadmap

Preferences

Preference-based scheduling

Reorganize imbalanced work loads

Promote employee autonomy, better work-life balance, and a happier workforce with preference-based scheduling that puts power back into your team’s hands.

See WFX in action

A screenshot of a workforce experience component showing an agent's ability to note their preferences.

A screenshot of a workforce experience dropdown showing filters for the agent's account.

User Interface

Intuitive, user-friendly interface

Simplify clunky user experiences

Accelerate onboarding and increase employee adoption with a tool crafted with humans in mind. Workforce Experience features a simplified interface, transforming the day-to-day for employees and saving training time.

A month view of the Workforce Experience calendar.

A week view of the Workforce Experience calendar.

A day view of the Workforce Experience calendar.

notifications

Transparent communication

Realign organizational miscommunication

Reduce back-and-forth communication surrounding shift management by giving employees clear schedule visibility. Self-service allows employees to view transparent options for shift adjustments based on preferences and review the status of time off requests through proactive notifications.

See WFX in action

A screenshot of a workforce experience component showing notifications from an agent's manager that reads "PTO Approved."

Data Connectivity

Easy integration into Aspect Workforce™

Add value to existing investments with seamless integration between Aspect Workforce™ and Workforce Experience. Enhance collaborative efforts and workflow efficiency across your business with robust connections between workforce tools.

See WFX in action

Security

Integrate siloed data sources

Add value to existing investments with seamless integration between Aspect Workforce™ and our newly designed workforce experience. Enhance collaborative efforts and workflow efficiency across your business with robust connections between workforce tools.

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UI Screenshot showing a logic setup for integrating data from another platform into WorkforceOS.

Security

Enhanced privacy by design

Workforce Experience is not only SOC2 compliant, but also adheres to the seven principles and framework emphasized in privacy by design. Effortlessly balance user privacy and security with a user-centric interface made for ease-of-use.

See WFX in action

Security

Mitigate data privacy risks

Our latest workforce experience is not only SOC2 compliant, but also adheres to the seven principles and framework emphasized in privacy by design. Effortlessly balance user privacy and security with a user-centric interface made for ease-of-use.

Get a demo

Aspect simplifies common scheduling and reporting challenges, allowing us to focus on higher-level objectives and optimize our operations in ways that weren’t possible before.

User

Matt Weilnau

Sr. Manager of Workforce Services

Organization