Current workforce management systems are often complex and outdated.
They lack proactive features, leading to inefficiencies and frustration among employees and supervisors alike.
They are also often unable to meet the needs of both administrators and frontline employees, resulting in inefficiencies and poor user adoption.
User adoption is an ongoing challenge, and managers are continuously looking for ways to encourage their employees to make use of the workforce tools that they’ve so heavily invested in.
The complexity of calls and expectations of agents is also changing. What were once routine questions that were simple to resolve are now unpredictable and unique problems to solve.
Aspect Workforce addresses critical workforce management challenges
It provides precise, adaptable scheduling, and efficient cost management, alongside enhancing employee satisfaction through self-service capabilities and ensuring compliance with labor laws.
Its scalable and integrative solutions offer a comprehensive approach to improving operational efficiency, payroll accuracy, and overall strategic workforce planning.
Benefit
Description
Access real-time insights on employee productivity with a customizable dashboard. Enable data-driven decisions to set performance goals and optimize productivity.
Efficient scheduling reduces excess staffing and saves on labor and training costs, resulting in significant financial efficiency.
Advanced forecasting algorithms predict staffing needs, minimizing last-minute coverage issues and optimizing scheduling according to historic data trends.
Empower employees with self-service tools for schedule autonomy and leave management, improving engagement and retention.
Benefit
Description
Scheduling and planning
Optimize staff schedules to align with forecasted demand, ensuring the right coverage during peak times. Includes real-time schedule tracking, automated overtime limits, and seamless absence and leave management to reduce costs and maintain compliance.
Accurately predict future contact volumes with advanced algorithms. Offers flexibility for users to control the forecasting process or let the system provide optimal forecasts.
What-If Scenarios
Run unlimited "what-if" forecasting scenarios to test strategies and adapt workforce plans quickly to meet changing business needs.
Productivity and performance monitoring
Monitor contact volumes, handle times, and agent productivity. Provides actionable insights for both supervisors and agents.
Gain immediate visibility into agent schedule adherence with real-time insights and alerts to address issues promptly, ensuring operational efficiency.
Access detailed analytics to track adherence and make quick, data-driven adjustments throughout the day.
Employee self-service and engagement
Empower employees to manage schedules, request time off, and handle shift changes independently, promoting work-life balance and reducing administrative tasks.
Simplify workforce management with a unified application for scheduling, predictive insights, and collaboration tools, saving time and reducing complexity.
Enable flexible, automated schedule trading and shift bidding with mobile-friendly tools tailored to your business rules.
Keep employees informed of schedule changes, approvals, and trade updates via email or optional smartphone notifications.
Specialized workforce management solutions
Maintain visibility into outsourced operations with WFM data sharing for real-time insights and control.
Automate seat allocation based on schedules, business rules, and seating capacity, ensuring efficient space utilization.
Integration & compliance
Connect to HR, payroll, CRM, and BI systems for unified workforce management.
Stay up to date with changing labor laws and ensure work hours and payroll are compliant.
Global & mobile capabilities
Manage a global workforce efficiently, utilizing personnel effectively across regions.
Access workforce management tools on-the-go with mobile capabilities (Note: some mobile features may not be available in the new Workforce Experience at launch).
AI-powered insights
Harness advanced analytics, deep learning, and intelligent technologies to provide actionable insights and an enhanced, intuitive user experience, empowering human teams with AI-driven support.
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