Aktuelle Workforce-Management-Systeme sind oft komplex und veraltet.
Ihnen fehlen proaktive Funktionen, was zu Ineffizienzen und Frustration bei Mitarbeitern und Vorgesetzten gleichermaßen führt.
Außerdem sind sie oft nicht in der Lage, die Anforderungen von Administratoren und Mitarbeitern an vorderster Front zu erfüllen, was zu Ineffizienzen und schlechter Benutzerakzeptanz führt.
Die Benutzerakzeptanz ist eine ständige Herausforderung, und Manager suchen ständig nach Möglichkeiten, ihre Mitarbeiter zu ermutigen, die Tools für die Belegschaft zu nutzen, in die sie so viel investiert haben.
Die Komplexität der Anrufe und die Erwartungen der Agenten ändern sich ebenfalls. Was früher Routinefragen waren, die einfach zu lösen waren, sind heute unvorhersehbare und einzigartige Probleme, die es zu lösen gilt.
Aspect Workforce befasst sich mit kritischen Herausforderungen im Personalmanagement
Es bietet eine präzise, anpassbare Terminplanung und ein effizientes Kostenmanagement und erhöht gleichzeitig die Mitarbeiterzufriedenheit durch Self-Service-Funktionen und gewährleistet die Einhaltung der Arbeitsgesetze.
Seine skalierbaren und integrativen Lösungen bieten einen umfassenden Ansatz zur Verbesserung der betrieblichen Effizienz, der Genauigkeit der Gehaltsabrechnung und der allgemeinen strategischen Personalplanung.
Benefit
Description
Access real-time insights on employee productivity with a customizable dashboard. Enable data-driven decisions to set performance goals and optimize productivity.
Efficient scheduling reduces excess staffing and saves on labor and training costs, resulting in significant financial efficiency.
Advanced forecasting algorithms predict staffing needs, minimizing last-minute coverage issues and optimizing scheduling according to historic data trends.
Empower employees with self-service tools for schedule autonomy and leave management, improving engagement and retention.
Benefit
Description
Scheduling and planning
Optimize staff schedules to align with forecasted demand, ensuring the right coverage during peak times. Includes real-time schedule tracking, automated overtime limits, and seamless absence and leave management to reduce costs and maintain compliance.
Accurately predict future contact volumes with advanced algorithms. Offers flexibility for users to control the forecasting process or let the system provide optimal forecasts.
What-If Scenarios
Run unlimited "what-if" forecasting scenarios to test strategies and adapt workforce plans quickly to meet changing business needs.
Productivity and performance monitoring
Monitor contact volumes, handle times, and agent productivity. Provides actionable insights for both supervisors and agents.
Gain immediate visibility into agent schedule adherence with real-time insights and alerts to address issues promptly, ensuring operational efficiency.
Access detailed analytics to track adherence and make quick, data-driven adjustments throughout the day.
Employee self-service and engagement
Empower employees to manage schedules, request time off, and handle shift changes independently, promoting work-life balance and reducing administrative tasks.
Simplify workforce management with a unified application for scheduling, predictive insights, and collaboration tools, saving time and reducing complexity.
Enable flexible, automated schedule trading and shift bidding with mobile-friendly tools tailored to your business rules.
Keep employees informed of schedule changes, approvals, and trade updates via email or optional smartphone notifications.
Specialized workforce management solutions
Maintain visibility into outsourced operations with WFM data sharing for real-time insights and control.
Automate seat allocation based on schedules, business rules, and seating capacity, ensuring efficient space utilization.
Integration & compliance
Connect to HR, payroll, CRM, and BI systems for unified workforce management.
Stay up to date with changing labor laws and ensure work hours and payroll are compliant.
Global & mobile capabilities
Manage a global workforce efficiently, utilizing personnel effectively across regions.
Access workforce management tools on-the-go with mobile capabilities (Note: some mobile features may not be available in the new Workforce Experience at launch).
AI-powered insights
Harness advanced analytics, deep learning, and intelligent technologies to provide actionable insights and an enhanced, intuitive user experience, empowering human teams with AI-driven support.
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