Unternehmen haben mit einem ineffektiven Leistungsmanagement zu kämpfen, was zu unmotivierten Mitarbeitern und einer schlechten Ausrichtung auf die Geschäftsziele führt.
Verspätetes Feedback und mangelnde Anerkennung behindern das Wachstum der Mitarbeiter, während falsch ausgerichtete individuelle Ziele zu fragmentierten Prioritäten führen. Manuelle, inkonsistente Leistungsbewertungen verschwenden Führungszeit und führen zu uneinheitlichen Standards zwischen den Teams. Diese Probleme unterstreichen die Notwendigkeit einer optimierten Lösung zur Verbesserung von Feedback, Anerkennung, Abstimmung und Effizienz.
Aspect Performance begegnet diesen Herausforderungen, indem es umsetzbare Erkenntnisse liefert, die eine Kultur der kontinuierlichen Verbesserung und Abstimmung unterstützen.
Mit fortschrittlicher Leistungsverfolgung, automatisierten Feedbacksystemen und intuitiven Funktionen zur Zielsetzung stattet Aspect Performance Manager aus, um auf allen Ebenen erfolgreich zu sein und eine einheitliche, leistungsstarke Umgebung zu fördern.
Benefit
Description
Set measurable objectives and use real-time performance metrics to track progress. Data insights will give you a comprehensive performance management view to build new business strategies.
Acknowledge your employees for all their hard work and achievements. Aspect Performance™ gives supervisors a clear look into employee workflows, providing space for acknowledgment to improve morale and retention.
Eliminate room for goal misalignment in your large workforce. Promote workforce performance cohesion across your business through strategic goal alignment and effective communication systems.
Create a continuous feedback loop for employees to receive immediate support. Integrate Performance with learning systems to offer employees growth and improvement opportunities with each customer interaction.
Benefit
Description
Performance management & tracking
Intuitive dashboards provide real-time metrics to identify gaps and drive team improvements.
Align KPIs with unique business goals using flexible integrations and customer-defined configurations.
Gain immediate visibility into agent schedule adherence with real-time insights and alerts to address issues promptly, ensuring operational efficiency.
Connect individual and team goals with company objectives, tracking progress on a clear, streamlined platform.
Data-driven insights & reporting
Generate actionable insights through advanced reporting to guide decisions and optimize strategies.
Build role-specific views with easy-to-use visualizations to ensure teams hit the ground running.
Generate targeted reports, including pivot grids and color-coded graphs, to uncover key trends.
Coaching & development
Address skill gaps with tailored coaching plans or automated workflows for continuous agent development.
Integrate with learning tools to offer growth and improvement opportunities after every customer interaction to achieve a culture of continuous improvement.
Foster stronger supervisor-employee connections with continuous feedback and timely support.
Data integration & connectivity
Aspect Performance conveniently integrates with your existing systems to deliver KPIs against WFM and other data sources.
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