组织为绩效管理不力而苦苦挣扎，导致员工缺乏参与度，与业务目标不一致。
延迟的反馈和缺乏认可阻碍了员工的成长，而个人目标不一致会导致优先事项分散。手动、不一致的绩效评估浪费了管理时间，并导致团队间的标准参差不齐。这些问题突出表明，需要一个简化的解决方案来改善反馈、识别、协调和效率。
Aspect Performance通过提供切实可行的见解来支持持续改进和协调的文化来应对这些挑战。
凭借先进的绩效跟踪、自动反馈系统和直观的目标设定功能，Aspect Performance使管理人员能够在各个层面推动成功，营造一个统一、高性能的环境。
Benefit
Description
Set measurable objectives and use real-time performance metrics to track progress. Data insights will give you a comprehensive performance management view to build new business strategies.
Acknowledge your employees for all their hard work and achievements. Aspect Performance™ gives supervisors a clear look into employee workflows, providing space for acknowledgment to improve morale and retention.
Eliminate room for goal misalignment in your large workforce. Promote workforce performance cohesion across your business through strategic goal alignment and effective communication systems.
Create a continuous feedback loop for employees to receive immediate support. Integrate Performance with learning systems to offer employees growth and improvement opportunities with each customer interaction.
Benefit
Description
Performance management & tracking
Intuitive dashboards provide real-time metrics to identify gaps and drive team improvements.
Align KPIs with unique business goals using flexible integrations and customer-defined configurations.
Gain immediate visibility into agent schedule adherence with real-time insights and alerts to address issues promptly, ensuring operational efficiency.
Connect individual and team goals with company objectives, tracking progress on a clear, streamlined platform.
Data-driven insights & reporting
Generate actionable insights through advanced reporting to guide decisions and optimize strategies.
Build role-specific views with easy-to-use visualizations to ensure teams hit the ground running.
Generate targeted reports, including pivot grids and color-coded graphs, to uncover key trends.
Coaching & development
Address skill gaps with tailored coaching plans or automated workflows for continuous agent development.
Integrate with learning tools to offer growth and improvement opportunities after every customer interaction to achieve a culture of continuous improvement.
Foster stronger supervisor-employee connections with continuous feedback and timely support.
Data integration & connectivity
Aspect Performance conveniently integrates with your existing systems to deliver KPIs against WFM and other data sources.
