当前的劳动力管理系统往往复杂且过时。
它们缺乏主动功能，导致效率低下，员工和主管都感到沮丧。
他们通常也无法满足管理员和一线员工的需求，从而导致效率低下和用户采用率低。
用户采用率是一项持续的挑战，经理们一直在寻找鼓励员工使用他们投入大量资金的劳动力工具的方法。
通话的复杂性和代理的期望也在变化。曾经很容易解决的例行问题现在变成了不可预测且需要解决的独特问题。
Aspect Workforce解决了关键
它提供精确、适应性强的日程安排和有效的成本管理，同时通过自助服务功能提高员工满意度，并确保遵守劳动法。
其可扩展的集成解决方案为提高运营效率、薪资准确性和整体战略员工队伍规划提供了一种全面的方法。
Benefit
Description
Access real-time insights on employee productivity with a customizable dashboard. Enable data-driven decisions to set performance goals and optimize productivity.
Efficient scheduling reduces excess staffing and saves on labor and training costs, resulting in significant financial efficiency.
Advanced forecasting algorithms predict staffing needs, minimizing last-minute coverage issues and optimizing scheduling according to historic data trends.
Empower employees with self-service tools for schedule autonomy and leave management, improving engagement and retention.
Benefit
Description
Scheduling and planning
Optimize staff schedules to align with forecasted demand, ensuring the right coverage during peak times. Includes real-time schedule tracking, automated overtime limits, and seamless absence and leave management to reduce costs and maintain compliance.
Accurately predict future contact volumes with advanced algorithms. Offers flexibility for users to control the forecasting process or let the system provide optimal forecasts.
What-If Scenarios
Run unlimited "what-if" forecasting scenarios to test strategies and adapt workforce plans quickly to meet changing business needs.
Productivity and performance monitoring
Monitor contact volumes, handle times, and agent productivity. Provides actionable insights for both supervisors and agents.
Gain immediate visibility into agent schedule adherence with real-time insights and alerts to address issues promptly, ensuring operational efficiency.
Access detailed analytics to track adherence and make quick, data-driven adjustments throughout the day.
Employee self-service and engagement
Empower employees to manage schedules, request time off, and handle shift changes independently, promoting work-life balance and reducing administrative tasks.
Simplify workforce management with a unified application for scheduling, predictive insights, and collaboration tools, saving time and reducing complexity.
Enable flexible, automated schedule trading and shift bidding with mobile-friendly tools tailored to your business rules.
Keep employees informed of schedule changes, approvals, and trade updates via email or optional smartphone notifications.
Specialized workforce management solutions
Maintain visibility into outsourced operations with WFM data sharing for real-time insights and control.
Automate seat allocation based on schedules, business rules, and seating capacity, ensuring efficient space utilization.
Integration & compliance
Connect to HR, payroll, CRM, and BI systems for unified workforce management.
Stay up to date with changing labor laws and ensure work hours and payroll are compliant.
Global & mobile capabilities
Manage a global workforce efficiently, utilizing personnel effectively across regions.
Access workforce management tools on-the-go with mobile capabilities (Note: some mobile features may not be available in the new Workforce Experience at launch).
AI-powered insights
Harness advanced analytics, deep learning, and intelligent technologies to provide actionable insights and an enhanced, intuitive user experience, empowering human teams with AI-driven support.
