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WFX, our next-gen tool
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2024
A year of wins, innovation, and big plans for the future
|
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ZH
跳到主页面
New
WFX, our next-gen tool
|
Register for the webinar
2024
A year of wins, innovation, and big plans for the future
|
Read the 2024 recap
ZH
Welcome back

Need a recommendation on what to explore next?

Check out our ROI calculator for a concrete glimpse into how Aspect can reimagine your workforce.

Go to the ROI Calculator

Need a recommendation on what to explore next?

Read our article series on how to buy contact center software.

Go to the series

快乐的员工，快乐的客户

Your workforce, optimized

Your workforce, amplified

Manage your workforce like a pro

The operating system for your workforce

为您的团队赋予权利

劳动力管理

提高参与度和生产力并帮助您实现业务目标的工具。
Scheduler

Improving workdays for 1,000,000 employees

A UI screenshot of Aspect Performance showing various score cards.
New podcast episode
Human-centered innovation and EQ with Aspect CEO, Darryl Kelly
View episode
Article Series
How to buy contact center software
Read first article
Popular case study
How VES elevated workforce efficiency
Start reading
Popular case study
How a global media company enhanced customer satisfaction
Start reading
New article
21 reasons why Aspect beats the competition
Read now

升级到完整圈子
劳动力经验

连接员工队伍的每个角落

WEM 软件专为您的业务而构建

使用业界领先的员工敬业度管理 (WEM) 工具套件统一您的业务，这些工具旨在增强员工、管理层和您所服务的客户的体验。

A screenshot of the WorkforceOS platform showing the ability to customize intra-day staffing balances.
管理你的团队
A UI screenshot showing a contact center agent's close rates.
获得见解
A UI screenshot showing metrics that track an agent's performance before and after coaching.
设定和跟踪目标
A UI screenshot showing a leaderboard among coworkers.
挑战你的团队
A screenshot of the WorkforceOS platform showing the ability to add schedule preferences.
优先考虑代理
探索所有工具

Introducing

Aspect Workforce Experience (WFX)

The future of workforce management is here.

Unleash the power of WFX, the next-gen platform that seamlessly integrates with Aspect Workforce to simplify scheduling, deliver real-time insights, and give agents the flexibility they need to thrive.

Explore WFX
A screenshot of the WFX application showing an agent in the process of requesting PTO.
Forecast staffing needs and improve decision-making with clear approval odds for schedule changes and time-off requests.
Our user-friendly interface makes it easy to navigate and manage your schedule. 
Optimize schedules with automated shift suggestions, real-time availability views, and drag-and-drop functionality.
Get immediate notifications on time-off and schedule change requests with approval or denial explanations.
Edit schedule preferences or pick up additional work based on staffing needs without unnecessary back-and-forth with a manager.

Agent calendar autonomy

Proactive schedule management

Streamlined team communication

Predictive scheduling approvals

Sleek, intuitive interface

Watch a demo

1:44

Learn about WFX

Explore the tool

Outcomes

Drive key business objectives

Asurion achieved 62% mobile scheduling adoption and saved 2,500 hours

View outcome

A leading car company improved KPIs across the board

View outcome

RCN improved their NPS by 41 points

View outcome

A leading pet sales company saw a 2.14% improvement in close rates

View outcome

Strengthen your business

Beyond Aspect software, we’re dedicated to helping our customers maximize their investment by sharing the knowledge of our 20- and 30-year WFM veterans.

New primer entry

What is workforce management?

Full workforce primer
Popular podcast

Tackling imposter syndrome in a remote work era

All episodes
Recent paper

Amplifying human potential with AI

All papers
Upcoming webinar

Introducing Aspect Workforce Experience

All webinars

A better way to manage your workforce

Get a demo
A screenshot showing an agent's notification center letting them know PTO was disapproved.