Choosing workforce management software can require a long evaluation process, stacking vendors against one other in various categories. You have to ask endless questions surrounding features, price, integrations, deployment, customer support, and so much more. It’s an exhausting process but we’re making things a little easier.
Here’s why Aspect beats the competition.
1. A steadfast commitment to innovation and growth
As a pioneer in the development of workforce software, Aspect has been committed to innovation and continual growth since day one. With the introduction of Workforce Experience™ and a shift towards effective, people-first technology, we plan to continue committing to our mission to build a better world of work.
In 2024, Frost & Sullivan highlighted Aspect as a leader in WEM, highlighting our innovative spirit, drive for growth, and exceptional customer support services.
“The company’s choice to separate into two business units, while remaining as one corporation will allow Aspect to refresh its perspective, reintroduce itself in the market as a major player, solidify its leadership, and gain new growth avenues.” - Ankita Singh, Senior Industry Analyst, Frost & Sullivan
2. Consistent strengths in on-premise and cloud offerings
Aspect offers flexible deployment options, including on-premise, hybrid, and cloud. Our cloud-native platform easily integrates into existing workflows and includes the robust functionalities large organizations need.
Most workforce management solutions lack the ability to automate tasks. Aspect Workforce™ can automate tasks like generating and exporting reports, including to cloud containers, which other solutions may struggle with. Our solutions include versatile and consistent functionalities across on-premise and cloud deployments.
3. WEM standalone is superior to bundled services
Some vendors have bundled workforce management software with Customer Experience (CX), Contact Center as a Service (CCaaS), or Customer Relationship Management (CRM) solutions. This may present as a unified workforce management effort but generally, bundled services lack the advanced functionalities that WEM standalone products offer.
Other vendors prioritize their CCaaS and CX offerings, with workforce software taking a back seat, providing limited functionalities. This doesn’t work well for complex organizations that need robust tools that scale with rapid growth. Aspect’s workforce platform functions as a comprehensive solution built for dynamic organizations.
4. Accurate planning with flexible forecasting scenarios
One of our greatest strengths is the flexibility in our forecasting. Apply different forecasting scenarios to get a well-rounded view for planning efforts across your workforce. This includes budget forecasts and service analysis forecasts, which can determine best course of action to improve staffing, service levels, and customer interactions.
5. Informed decision making with various models of what-if scenarios
In addition to flexible forecasting, Aspect solutions include what-if scenarios that can be incorporated in multiple ways. What-if scenarios can be applied from contact perspectives (customer interactions via phone, chat, or email) and from staffing/scheduling perspectives. Staffing and schedules can be adjusted according to these what-if scenarios, giving you the opportunity to assess the impacts of various decisions.
“What-if models allow organizations not only to explore different forecasting scenarios but also to streamline and optimize their planning to achieve their goals more efficiently.” - Eric Reddington, Senior Account Director, Aspect
6. Rapid, intraday performance feeds and re-forecasting capabilities
Your workforce solution should be just as dynamic as your business. Aspect’s platform provides simultaneous and nearly instantaneous feeds across multiple channels. This minimizes operational complexity and reduces the need for additional integrations to get near real-time data across your workforce. Aspect’s timely performance reporting provides lower risk of service disruption and more efficient operations.
7. Comprehensive and growth-oriented long-term planning
Your workforce tools shouldn't be limited to short- or mid-term outlooks. As your business needs change and your organization grows, you’ll need workforce management solutions for long-term planning. From budgeting to staffing, the Aspect platform enables you to create forecasts far into the future, guiding you through important decision-making processes that can make long-term impacts on your organization.
"Aspect Workforce has become a key data source for reporting. For an enterprise of our size, visibility into how much time people spend on certain activities and how much they’re adhering to their schedule is incredibly valuable.” – Director of Workforce Planning, Global media company
8. Best in class scheduling tools for optimal service
Ensure you have the right number of employees with the right skills, scheduled at the right time. Aspect’s robust multi-skill algorithms and multi-skill scheduling help ensure your organization is staffed appropriately at all times, helping you meet planned demand at optimal service levels.
Other workforce solutions offer limited scheduling capabilities with restrictive functions. Aspect has various scheduling methods that give you the option to account for employee preferences, availability, and organizational rules.
9. Intuitive yet robust systems for workforce tasks
It’s important that our tools are intuitive in addition to being powerful. Aspect tools are developed with humans in mind, offering numerous ways to automate and customize processes to meet a customer’s specific needs. Create a streamlined, intuitive way to manage your workforce forecasting and scheduling to your exact specifications, regardless of industry or company size.
"Aspect simplifies common scheduling and reporting challenges, allowing us to focus on higher-level objectives. Automated reports and schedules enable us to track and optimize our operations in ways that weren’t possible before." – Matt Weilnau, Sr. Manager of Workforce Services, Veteran Evaluation Services, a Maximus Company
10. An ongoing commitment to prioritizing employees
At Aspect, people come first. For more than 17 years, Aspect solutions have included equity and work rules as additional safeguards for employees. These rules also serve as accurate compliance to labor laws, simplifying scheduling for businesses. Our solutions are focused on making the employee experience better, while optimizing tasks to best meet business goals.
“Aspect has been a great source to provide more autonomy to agents, freeing up time for management to put towards coaching and engagement.” – Manager, Best Egg
11. Back-office integration for a truly unified workforce
Creating an efficient and unified workforce includes having a holistic view of your business. Workforce tools must offer back-office support to give businesses a complete view of both customer-facing and internal teams.
Aspect provides comprehensive back-office integration, while some competitors only offer limited back-office visibility. Utilize our dynamic scheduling, scalable infrastructure, and seamless integrations to support front-line agents and back-office teams.
12. Quality, customer-centric services
Our experienced team is what makes Aspect solutions even more powerful. Aspect has a proven track-record of providing outstanding consulting and support services to new and existing clients, regardless of industry or organizational size.
Unlike other vendors with delayed customer support, Aspect’s team is committed to providing timely and meaningful results, resolving your operational concerns as quickly as possible. When you choose Aspect, you aren’t just paying for workforce software, you're getting expert customer support and consulting services from dedicated professionals.
"The level of support during setup and implementation was beyond anything I’ve experienced. Aspect’s team was not just willing but eager to engage and help resolve challenges." – Matt Weilnau, Sr. Manager of Workforce Services, Veteran Evaluation Services, a Maximus Company
13. Rapid deployment options with ongoing support
Smooth deployment is necessary to minimize interruptions in your operations. Some vendors have longer deployment times due to complex platforms with limited integration capabilities. These options require more technical resources and training to get workforce software up and running.
Aspect’s deployment time requires minimal technical overhead, ensuring your workforce software is quickly providing business value. Our team is also equipped to provide ongoing support throughout and after the deployment process, to make sure you get the best return on investment.
14. Customizable solutions with personalized UI
Other workforce tools have rigid interfaces with little flexibility for customization. There’s no one-size-fits-all solution to WEM. Aspect’s user interfaces are fully configurable, allowing organizations to customize widgets, add industry-specific modules, and role-based views. Users can also integrate external applications for quick access to other tools.
“We have found that Aspect is really flexible and is not tied by rigid structures to get things done. We have a great relationship with the Aspect team, including our Account Manager who is always willing to help and ensure that we’re getting the most out of the solution,” - Daniel Cotton, Head of Operational Innovation, Simply Business
15. Seamless native integration structure
It’s difficult to create a unified technology stack when tools don’t play well together. This creates a fragmented workforce experience and adds to operational complexities. Aspect integrates seamlessly with other tools in your existing tech stack, including current CX environments, CRM systems, and your CCaaS platforms.
“We don’t need extra manpower to handle WFM tasks, Aspect's automation of processes and integration into existing systems has filled the gaps for us.” – Senior Analyst, Global IT, Home appliance company
16. Security and data protection will always be top priority
Security is fundamental in retaining customer trust and strong relationships. Aspect is committed to continually updating security enhancements to foster positive relationships between businesses and their customers.
Aspect is compliant to PCI DSS v4.0, SOC2 Type 2, and ISO 27001 standards. Our security roadmap includes ongoing hardening of our product infrastructures, to ensure stringent compliance to privacy laws and commitment to customer data protection.
“Compared to the other systems I’ve used, it has been far easier to work with Aspect. The platform, configuration, reporting, security options, and deciding access levels is much easier to set up and modify than in other systems. ” – Director, Forecasting and Analysis, Best Egg
17. WorkforceOS™ isn’t just a workforce tool, but a unified platform
Complex licensing models that require several licenses to create a unified platform will quickly fragment your workforce management efforts. With Aspect, you get an integrated platform from day one, without the complicated licensing.
Aspect offers more than a workforce tool, you get a unified ecosystem with several solutions that work seamlessly together. Data and task integration is easy across all modules without the need for several licenses or manual intervention.
"Aspect Workforce and Aspect Performance, working in tandem, have helped us become more accurate and efficient, providing a better experience for our employees and improving their overall adherence." - Senior Workforce Planner, Automotive company
18. Get holistic and high return on investment
Multi-licensing structures and hidden fees can quickly raise the costs of workforce solutions. At Aspect, we pride ourselves on straightforward and transparent pricing, allowing you to maximize your workforce management investment without unnecessary financial strain.
Choosing Aspect means you’re getting reliable workforce software and dependable support services, which cuts the high costs of maintenance fees and revenue loss from service interruptions.
"So far we have been very impressed with the results of Aspect League. The business is delighted with the uplift in 6% of sales per hour and the system has already paid for itself after just a few months!” -Brendan Mckee, Operations Manager, Simply Business
19. A human-first approach to AI
We believe that AI should be used for augmentation not replacement. Our people-first approach emphasizes that AI should be used to empower employees, simplifying their workdays, enhancing their experience, and amplifying their potential.
Many workforce vendors boast unsupported AI solutions, often overpromising and underdelivering. Aspect’s solutions offer real-world applicability, ensuring processes are adapted to specific customer needs, delivering meaningful results. Our tools utilize deep learning and robotic process automation to predict workforce requirements and support human analysis.
“When done right, AI frees up people to do the things only humans can do. It’s about amplifying talent, not replacing it. It’s about giving teams space to breathe, think, and show up as their best selves. And when that happens? That’s when we unlock the next level of performance.” - Darryl Kelly, CEO, Aspect
20. Scalable for all markets, from SMB to enterprise
From forecasting models to scheduling rules, you can tailor Aspect solutions to meet the unique needs of your organization’s size and industry. As your business grows, our workforce tools will grow with you, scaling to meet the needs of your workforce and customers. Our scalable tools ensure your organization is always equipped to meet growing challenges.
"When you handle 14 million customer calls a year across a broad range of services, every second counts – and having efficient workforce optimization tools is absolutely essential to delivering quality service." - Paul Milloy, National Resource Planning Manager, British Gas
21. We’ve been WEM experts from the start
With more than 50 years of experience in workforce engagement management, we’ve been WEM experts since the beginning. Aspect tools have consistent WEM functionalities across different workforces, regardless of scenario, business industry, or organization size. Choose a workforce platform built by experts to deliver the results you need.
Still need more a bit more convincing? Chat with one of our experienced consultants to learn how Aspect can provide workforce solutions to enhance performance potential across your business.
