Os sistemas atuais de gerenciamento da força de trabalho geralmente são complexos e desatualizados.
Eles carecem de recursos proativos, o que gera ineficiências e frustrações entre funcionários e supervisores.
Muitas vezes, eles também não conseguem atender às necessidades dos administradores e dos funcionários da linha de frente, resultando em ineficiências e baixa adoção pelos usuários.
A adoção por usuários é um desafio contínuo, e os gerentes estão continuamente procurando maneiras de incentivar seus funcionários a usar as ferramentas de força de trabalho nas quais eles investiram tanto.
A complexidade das chamadas e as expectativas dos agentes também estão mudando. O que antes eram questões rotineiras que eram simples de resolver agora são problemas imprevisíveis e únicos de resolver.
A Aspect Workforce aborda desafios críticos de gerenciamento da força de trabalho
Ele fornece agendamento preciso e adaptável e gerenciamento eficiente de custos, além de aumentar a satisfação dos funcionários por meio de recursos de autoatendimento e garantir a conformidade com as leis trabalhistas.
Suas soluções escaláveis e integrativas oferecem uma abordagem abrangente para melhorar a eficiência operacional, a precisão da folha de pagamento e o planejamento estratégico geral da força de trabalho.
Benefit
Description
Access real-time insights on employee productivity with a customizable dashboard. Enable data-driven decisions to set performance goals and optimize productivity.
Efficient scheduling reduces excess staffing and saves on labor and training costs, resulting in significant financial efficiency.
Advanced forecasting algorithms predict staffing needs, minimizing last-minute coverage issues and optimizing scheduling according to historic data trends.
Empower employees with self-service tools for schedule autonomy and leave management, improving engagement and retention.
Benefit
Description
Scheduling and planning
Optimize staff schedules to align with forecasted demand, ensuring the right coverage during peak times. Includes real-time schedule tracking, automated overtime limits, and seamless absence and leave management to reduce costs and maintain compliance.
Accurately predict future contact volumes with advanced algorithms. Offers flexibility for users to control the forecasting process or let the system provide optimal forecasts.
What-If Scenarios
Run unlimited "what-if" forecasting scenarios to test strategies and adapt workforce plans quickly to meet changing business needs.
Productivity and performance monitoring
Monitor contact volumes, handle times, and agent productivity. Provides actionable insights for both supervisors and agents.
Gain immediate visibility into agent schedule adherence with real-time insights and alerts to address issues promptly, ensuring operational efficiency.
Access detailed analytics to track adherence and make quick, data-driven adjustments throughout the day.
Employee self-service and engagement
Empower employees to manage schedules, request time off, and handle shift changes independently, promoting work-life balance and reducing administrative tasks.
Simplify workforce management with a unified application for scheduling, predictive insights, and collaboration tools, saving time and reducing complexity.
Enable flexible, automated schedule trading and shift bidding with mobile-friendly tools tailored to your business rules.
Keep employees informed of schedule changes, approvals, and trade updates via email or optional smartphone notifications.
Specialized workforce management solutions
Maintain visibility into outsourced operations with WFM data sharing for real-time insights and control.
Automate seat allocation based on schedules, business rules, and seating capacity, ensuring efficient space utilization.
Integration & compliance
Connect to HR, payroll, CRM, and BI systems for unified workforce management.
Stay up to date with changing labor laws and ensure work hours and payroll are compliant.
Global & mobile capabilities
Manage a global workforce efficiently, utilizing personnel effectively across regions.
Access workforce management tools on-the-go with mobile capabilities (Note: some mobile features may not be available in the new Workforce Experience at launch).
AI-powered insights
Harness advanced analytics, deep learning, and intelligent technologies to provide actionable insights and an enhanced, intuitive user experience, empowering human teams with AI-driven support.
