![A UI screenshot showing a widget for an agent's score card.](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8e6b7e2e4bb4f7542fda2_Enterprise%20Component__Score%20Card.webp)
![A UI screenshot showing an agent's compliance time percentage over time.](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8e98267dae38a3a45bcff_Enterprie%20Component__Compliance%20Time%20Chart.webp)
![A UI screenshot showing an agent's ability to watch a recorded session.](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8eb53b3cd5b475efb2755_Enteprise%20compinent%20-%20Recorded%20Interaction.webp)
![](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8ea899ea71cd07585baf5_Customer%20Satisfaction%20(Chat%20Bubbles).webp)
Comprehensive quality management features
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e0e0f68f8d21ce6469c9_Large%20Icon%3DEvaluation%20Tools.avif)
Extensive evaluation tools
Gain insight into employee performance with interaction tools developed to evaluate voice and screen recordings. Align evaluation criteria with company goals to keep employees on track.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e0e0f68f8d21ce6469c9_Large%20Icon%3DEvaluation%20Tools.avif)
Extensive evaluation tools
Gain insight into employee performance with interaction tools developed to evaluate voice and screen recordings. Align evaluation criteria with company goals to keep employees on track.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e0b755e05004ce311a84_Large%20Icon%3DCompliance.avif)
PCI complaint recording
Tailor recording requirements to your company needs while ensuring PCI compliance at all times, effectively safeguarding customer information.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e0b755e05004ce311a84_Large%20Icon%3DCompliance.avif)
PCI complaint recording
Tailor recording requirements to your company needs while ensuring PCI compliance at all times, effectively safeguarding customer information.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e0138907163ce475d350_Large%20Icon%3DCoaching%20and%20Feedback.avif)
Coaching and feedback
Utilize automatic coaching processes to give your employees immediate feedback when a customer interaction doesn’t go according to plan.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e0138907163ce475d350_Large%20Icon%3DCoaching%20and%20Feedback.avif)
Coaching and feedback
Utilize automatic coaching processes to give your employees immediate feedback when a customer interaction doesn’t go according to plan.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e09731063da92ac093a5_Large%20Icon%3DQuick%20Interaction%20Retrieval.avif)
Quick interaction retrieval
Find customer interactions in just a few clicks with customizable metadata search options. Resolve customer issues by quickly retrieving and reviewing interactions.
![](https://cdn.prod.website-files.com/66a979144995f7dad3e67c7c/66c8e09731063da92ac093a5_Large%20Icon%3DQuick%20Interaction%20Retrieval.avif)
Quick interaction retrieval
Find customer interactions in just a few clicks with customizable metadata search options. Resolve customer issues by quickly retrieving and reviewing interactions.
![](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8856cd5625a84a8481fa6_man-with-headset.webp)