Los sistemas actuales de gestión de la fuerza laboral suelen ser complejos y anticuados.
Carecen de funciones proactivas, lo que genera ineficiencias y frustración tanto entre los empleados como entre los supervisores.
También suelen ser incapaces de satisfacer las necesidades tanto de los administradores como de los empleados de primera línea, lo que se traduce en ineficiencias y una mala adopción por parte de los usuarios.
La adopción por parte de los usuarios es un desafío continuo, y los gerentes buscan continuamente formas de alentar a sus empleados a utilizar las herramientas de fuerza laboral en las que han invertido tanto.
La complejidad de las llamadas y las expectativas de los agentes también están cambiando. Lo que antes eran preguntas rutinarias que eran fáciles de resolver ahora son problemas impredecibles y únicos de resolver.
Aspect Workforce aborda los desafíos críticos de la administración de la fuerza laboral
Proporciona una programación precisa y adaptable y una gestión de costos eficiente, además de mejorar la satisfacción de los empleados a través de capacidades de autoservicio y garantizar el cumplimiento de las leyes laborales.
Sus soluciones escalables e integradoras ofrecen un enfoque integral para mejorar la eficiencia operativa, la precisión de la nómina y la planificación estratégica general de la fuerza laboral.
Benefit
Description
Access real-time insights on employee productivity with a customizable dashboard. Enable data-driven decisions to set performance goals and optimize productivity.
Efficient scheduling reduces excess staffing and saves on labor and training costs, resulting in significant financial efficiency.
Advanced forecasting algorithms predict staffing needs, minimizing last-minute coverage issues and optimizing scheduling according to historic data trends.
Empower employees with self-service tools for schedule autonomy and leave management, improving engagement and retention.
Benefit
Description
Scheduling and planning
Optimize staff schedules to align with forecasted demand, ensuring the right coverage during peak times. Includes real-time schedule tracking, automated overtime limits, and seamless absence and leave management to reduce costs and maintain compliance.
Accurately predict future contact volumes with advanced algorithms. Offers flexibility for users to control the forecasting process or let the system provide optimal forecasts.
What-If Scenarios
Run unlimited "what-if" forecasting scenarios to test strategies and adapt workforce plans quickly to meet changing business needs.
Productivity and performance monitoring
Monitor contact volumes, handle times, and agent productivity. Provides actionable insights for both supervisors and agents.
Gain immediate visibility into agent schedule adherence with real-time insights and alerts to address issues promptly, ensuring operational efficiency.
Access detailed analytics to track adherence and make quick, data-driven adjustments throughout the day.
Employee self-service and engagement
Empower employees to manage schedules, request time off, and handle shift changes independently, promoting work-life balance and reducing administrative tasks.
Simplify workforce management with a unified application for scheduling, predictive insights, and collaboration tools, saving time and reducing complexity.
Enable flexible, automated schedule trading and shift bidding with mobile-friendly tools tailored to your business rules.
Keep employees informed of schedule changes, approvals, and trade updates via email or optional smartphone notifications.
Specialized workforce management solutions
Maintain visibility into outsourced operations with WFM data sharing for real-time insights and control.
Automate seat allocation based on schedules, business rules, and seating capacity, ensuring efficient space utilization.
Integration & compliance
Connect to HR, payroll, CRM, and BI systems for unified workforce management.
Stay up to date with changing labor laws and ensure work hours and payroll are compliant.
Global & mobile capabilities
Manage a global workforce efficiently, utilizing personnel effectively across regions.
Access workforce management tools on-the-go with mobile capabilities (Note: some mobile features may not be available in the new Workforce Experience at launch).
AI-powered insights
Harness advanced analytics, deep learning, and intelligent technologies to provide actionable insights and an enhanced, intuitive user experience, empowering human teams with AI-driven support.
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