Traditional workforce management systems are often complex and outdated, causing inefficiencies and frustration for both agents and supervisors.
The shift to hybrid work has added new challenges in keeping remote and on-site teams engaged and aligned with company goals. Supervisors struggle with providing real-time feedback and maintaining agent satisfaction without in-person oversight, while high turnover further impacts morale and service quality.
Existing WFM tools are often difficult to adopt, hindering efficiency and ROI. Organizations need a flexible, intuitive solution to simplify management, boost engagement, and reduce turnover.
Aspect workforce experience (WFX) provides a modern, intuitive user interface tailored to meet the needs of today’s frontline workers.
This next-generation employee application offers a streamlined scheduling experience, proactive notifications, and effortless shift management to empower employees, improve work-life balance, and reduce administrative burdens.
Benefit
Description
The new Aspect workforce experience increases employee engagement and satisfaction through streamlined scheduling, proactive notifications, and easy shift management.
The new Aspect workforce experience empowers frontline employees with tools that make scheduling transparent and adaptable, allowing them to align their work schedules with personal commitments.
By simplifying and streamlining administrative tasks, this new application frees up more time for employees o focus on their core responsibilities.
The new Aspect workforce experience seamlessly connects with Aspect Workforce, improving collaboration and overall workflow efficiency across your workforce.
Benefit
Description
An employee-focused interface that empowers shift workers to manage their work-life balance effortlessly via automated, preference-based scheduling.
Employees can view, adjust, and easily submit time-off requests with predictive approvals, enhancing their experience and reducing the mental load of schedule management.
Displays staffing balances within weekly or daily calendar views, enabling employees to instantly see available and unavailable times for schedule changes, reducing guesswork and back-and-forth communication.
Uses predictive analytics to provide feedback on the likelihood of approval for schedule changes based on current staffing levels, helping employees make informed decisions before submitting requests.
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