Las organizaciones se enfrentan a desafíos persistentes a la hora de gestionar el rendimiento, la participación y el reconocimiento de los agentes
Estos desafíos conducen a una calidad de servicio inconsistente, una disminución de la motivación y una alta rotación. Los agentes tienen dificultades sin un seguimiento claro de los objetivos ni un reconocimiento suficiente, lo que se traduce en una disminución de la moral y la retención.
Las ineficiencias operativas en los procesos de incentivos manuales agotan el tiempo de administración, mientras que la alta rotación aumenta los costos de contratación y capacitación. Además, la adaptación a los modelos de trabajo híbridos, la integración perfecta con los sistemas existentes y la ampliación de la gestión del rendimiento para adaptarse al crecimiento organizacional presentan otros obstáculos.
Se necesita una solución integrada y optimizada para mejorar la motivación de los agentes, la eficiencia operativa y la adaptabilidad en el dinámico entorno de trabajo actual.
Aspect League aborda estos desafíos creando un entorno de trabajo motivador y gratificante a través de la gamificación.
Con una combinación de puntos, insignias, tablas de clasificación y recompensas personalizadas, League hace que el trabajo sea agradable y permite a los empleados sobresalir. Esta plataforma se integra a la perfección con los sistemas existentes, lo que facilita a las organizaciones la implementación de una estrategia de motivación escalable y eficaz que se alinea con sus objetivos.
Al convertir las tareas diarias en desafíos atractivos, Aspect League ayuda a las empresas a mejorar la retención de los agentes, la satisfacción y el rendimiento general.
Benefit
Description
Develop customized competitions to encourage employees to learn and improve professional skills. League integrates with Aspect Quality to offer adaptive learning modules based on individual and company goals.
Improve employee retention by building a company culture rooted in acknowledgment and appreciation of your people. When work feels like play and includes reward, employees are happier and more likely to stay onboard.
Build a stronger team with workplace gamification, competition, and collaboration. League can adapt to hybrid and remote teams, encouraging everyone to build stronger work relationships.
Utilize gamification for employee engagement and boost team productivity through incentivized competitions. Create a flexible reward system and treat high performers to customizable prizes, encouraging consistent motivation and engagement.
Benefit
Description
Competition & challenges
Challenge colleagues to head-to-head match-ups to earn spendable points by putting skills to the test.
Drive performance through friendly rivalry by setting up competitions between agents, campaign groups, teams, or even custom user-defined groups tailored to specific objectives.
Through a sports-style bracket, agents are automatically seeded based on historical performance and compete in a series of head-to-head matches. Winners advance, while eliminated players stay engaged by voting on match winners.
Ensure fair competition across different campaign groups by adjusting for variations in campaign dynamics, allowing agents from different groups to compete equitably. This eliminates unfair advantages, ensuring results are based on individual performance.
Performance tracking & monitoring
A ranking system that showcases individual performance in real-time, highlighting top performers and providing visibility into standings for contests or KPIs.
Displays a summary of personal scores, peer scores, and top scores for agents and supervisors. It provides a visual representation of KPIs used to track and evaluate progress towards achieving specific goals. Supervisors can view their personal scores along with peer and top scores from agents and other supervisors.
Align individual and employee challenges with business goals, tracking progress in a transparent dashboard. Employees can self-track progress to motivate them to reach higher business goals. Create and configure KPIs without requiring professional services.
Rewards & incentives
Agents can use earned points to purchase raffle tickets, each representing one chance to win. Participants await the raffle draw to see if they’ve won the prize.
Admins can list items for agents to bid on using their spendable points. The highest bidder wins, or agents can use the "Get It Now" option to purchase items immediately at a set price.
Agents can use earned points to select from a variety of gift cards, instantly delivered via email through the integrated gift card platform.
Coaching & development
Managers can deliver real-time feedback, address skill gaps, and drive improvement through interactive coaching sessions with multiple agents. Track progress, schedule follow-ups, and attach relevant resources like lessons or surveys for targeted learning.
Integrate training with game mechanics to improve learning retention and motivation while making professional development more engaging. Upload existing content from a variety of formats or create new content using flexible tools like YouTube, Vimeo, and more.
Employee engagement and motivation
Agents can personalize their profiles with custom pictures, dashboard backgrounds, and achievements, while fostering collaboration by sharing best practices, connecting with colleagues, and celebrating successes with Hi5s.
Clear and communicable goal-setting allows employees to track and celebrate their achievements in near real-time.
Automation & notifications
A powerful automation tool that helps administrators address performance gaps in real-time. When an agent fails to meet a defined KPI threshold, Triggers automatically initiate tailored actions to keep development on track.
Admins can configure an email server to send notifications externally via email or SMS to various roles, complementing the regular notifications delivered through the League website or mobile app.
Never miss a beat or a bid on an auction while on the go with the mobile app.
System integration & connectivity
Seamless cross-functional integration with Workforce and Quality systems to ensure updates across interconnected solutions.
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