Organizations face persistent challenges in managing agent performance, engagement, and recognition
Those challenges lead to inconsistent service quality, decreased motivation, and high turnover. Agents struggle without clear goal tracking or sufficient recognition, resulting in lower morale and retention.
Operational inefficiencies in manual incentive processes drain management time, while high turnover increases hiring and training costs. Additionally, adapting to hybrid work models, integrating seamlessly with existing systems, and scaling performance management to meet organizational growth present further obstacles.
A streamlined, integrated solution is needed to enhance agent motivation, operational efficiency, and adaptability in today’s dynamic work environment.
Aspect League addresses these challenges by creating a motivating and rewarding work environment through gamification.
With a combination of points, badges, leaderboards, and personalized rewards, League makes work enjoyable and empowers employees to excel. This platform seamlessly integrates with existing systems, making it easy for organizations to implement a scalable, effective motivation strategy that aligns with their goals.
By turning daily tasks into engaging challenges, Aspect League helps companies improve agent retention, satisfaction, and overall performance.
Benefit
Description
Develop customized competitions to encourage employees to learn and improve professional skills. League integrates with Aspect Quality to offer adaptive learning modules based on individual and company goals.
Improve employee retention by building a company culture rooted in acknowledgment and appreciation of your people. When work feels like play and includes reward, employees are happier and more likely to stay onboard.
Build a stronger team with workplace gamification, competition, and collaboration. League can adapt to hybrid and remote teams, encouraging everyone to build stronger work relationships.
Utilize gamification for employee engagement and boost team productivity through incentivized competitions. Create a flexible reward system and treat high performers to customizable prizes, encouraging consistent motivation and engagement.
Benefit
Description
Competition & challenges
Challenge colleagues to head-to-head match-ups to earn spendable points by putting skills to the test.
Drive performance through friendly rivalry by setting up competitions between agents, campaign groups, teams, or even custom user-defined groups tailored to specific objectives.
Through a sports-style bracket, agents are automatically seeded based on historical performance and compete in a series of head-to-head matches. Winners advance, while eliminated players stay engaged by voting on match winners.
Ensure fair competition across different campaign groups by adjusting for variations in campaign dynamics, allowing agents from different groups to compete equitably. This eliminates unfair advantages, ensuring results are based on individual performance.
Performance tracking & monitoring
A ranking system that showcases individual performance in real-time, highlighting top performers and providing visibility into standings for contests or KPIs.
Displays a summary of personal scores, peer scores, and top scores for agents and supervisors. It provides a visual representation of KPIs used to track and evaluate progress towards achieving specific goals. Supervisors can view their personal scores along with peer and top scores from agents and other supervisors.
Align individual and employee challenges with business goals, tracking progress in a transparent dashboard. Employees can self-track progress to motivate them to reach higher business goals. Create and configure KPIs without requiring professional services.
Rewards & incentives
Agents can use earned points to purchase raffle tickets, each representing one chance to win. Participants await the raffle draw to see if they’ve won the prize.
Admins can list items for agents to bid on using their spendable points. The highest bidder wins, or agents can use the "Get It Now" option to purchase items immediately at a set price.
Agents can use earned points to select from a variety of gift cards, instantly delivered via email through the integrated gift card platform.
Coaching & development
Managers can deliver real-time feedback, address skill gaps, and drive improvement through interactive coaching sessions with multiple agents. Track progress, schedule follow-ups, and attach relevant resources like lessons or surveys for targeted learning.
Integrate training with game mechanics to improve learning retention and motivation while making professional development more engaging. Upload existing content from a variety of formats or create new content using flexible tools like YouTube, Vimeo, and more.
Employee engagement and motivation
Agents can personalize their profiles with custom pictures, dashboard backgrounds, and achievements, while fostering collaboration by sharing best practices, connecting with colleagues, and celebrating successes with Hi5s.
Clear and communicable goal-setting allows employees to track and celebrate their achievements in near real-time.
Automation & notifications
A powerful automation tool that helps administrators address performance gaps in real-time. When an agent fails to meet a defined KPI threshold, Triggers automatically initiate tailored actions to keep development on track.
Admins can configure an email server to send notifications externally via email or SMS to various roles, complementing the regular notifications delivered through the League website or mobile app.
Never miss a beat or a bid on an auction while on the go with the mobile app.
System integration & connectivity
Seamless cross-functional integration with Workforce and Quality systems to ensure updates across interconnected solutions.
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