Las organizaciones luchan contra una gestión del rendimiento ineficaz, lo que lleva a la falta de compromiso de los empleados y a una mala alineación con los objetivos empresariales.
Los comentarios retrasados y la falta de reconocimiento dificultan el crecimiento de los empleados, mientras que los objetivos individuales desalineados crean prioridades fragmentadas. Las evaluaciones de desempeño manuales e inconsistentes hacen perder tiempo a la gerencia y conducen a estándares desiguales entre los equipos. Estos problemas resaltan la necesidad de una solución simplificada para mejorar la retroalimentación, el reconocimiento, la alineación y la eficiencia.
Aspect Performance aborda estos desafíos al ofrecer información procesable que respalda una cultura de mejora y alineación continuas.
Con un seguimiento avanzado del rendimiento, sistemas de retroalimentación automatizados y funciones intuitivas para establecer objetivos, Aspect Performance prepara a los gerentes para impulsar el éxito en todos los niveles, fomentando un entorno unificado y de alto rendimiento.
Benefit
Description
Set measurable objectives and use real-time performance metrics to track progress. Data insights will give you a comprehensive performance management view to build new business strategies.
Acknowledge your employees for all their hard work and achievements. Aspect Performance™ gives supervisors a clear look into employee workflows, providing space for acknowledgment to improve morale and retention.
Eliminate room for goal misalignment in your large workforce. Promote workforce performance cohesion across your business through strategic goal alignment and effective communication systems.
Create a continuous feedback loop for employees to receive immediate support. Integrate Performance with learning systems to offer employees growth and improvement opportunities with each customer interaction.
Benefit
Description
Performance management & tracking
Intuitive dashboards provide real-time metrics to identify gaps and drive team improvements.
Align KPIs with unique business goals using flexible integrations and customer-defined configurations.
Gain immediate visibility into agent schedule adherence with real-time insights and alerts to address issues promptly, ensuring operational efficiency.
Connect individual and team goals with company objectives, tracking progress on a clear, streamlined platform.
Data-driven insights & reporting
Generate actionable insights through advanced reporting to guide decisions and optimize strategies.
Build role-specific views with easy-to-use visualizations to ensure teams hit the ground running.
Generate targeted reports, including pivot grids and color-coded graphs, to uncover key trends.
Coaching & development
Address skill gaps with tailored coaching plans or automated workflows for continuous agent development.
Integrate with learning tools to offer growth and improvement opportunities after every customer interaction to achieve a culture of continuous improvement.
Foster stronger supervisor-employee connections with continuous feedback and timely support.
Data integration & connectivity
Aspect Performance conveniently integrates with your existing systems to deliver KPIs against WFM and other data sources.
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