Cresta x Aspect

A smarter, more connected way to manage performance

No more gaps. End the guesswork.

Aspect is built for workforce scheduling. Cresta is built for real-time performance. Together, they solve what neither can solve alone: connecting workforce operations and coaching into a single, smarter system.

Working better, together

Combine Aspect’s workorce planning and forecasting with Cresta’s AI-powered coaching, quality, and performance insight. Together, they unite workforce planning and conversation intelligence into one connected ecosystem.

What you unlock with Aspect x Cresta

AI-powered coaching linked to real agent schedules
QA scores that drive shift bidding, not just reports
Real performance data fueling smarter, scenario-based forecasts
A better agent experience without adding more tools or complexity

Partners in AI-powered workforce planning

By connecting workforce planning with AI coaching and quality insights, we're helping teams forecast smarter and improve faster, while elevating the agent experience.

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Let’s make your workforce smarter

Get the complete Aspect + Cresta integration overview in our downloadable one-pager.

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FAQs

How can the Aspect x Cresta partnership benefit my business?
By connecting your scheduling and forecasting (Aspect) with AI-powered coaching and QA insights (Cresta), you get a full picture of both when agents are working and how they’re performing. That means:
More accurate staffing
Smarter, faster coaching
Better agent performance— and happier customers
All without adding manual work
Who is this partnership for?
This is built for contact centers that want to run smarter, not harder— especially teams managing scheduling, performance, QA, or coaching. If you're using Aspect for workforce planning and want to level up how agents are supported, coached, and measured, this integration is for you.
How does Cresta work with my current Aspect setup?
The two platforms communicate to each other securely through APIs. Cresta pulls in scheduling and adherence data from Aspect to give managers better coaching context. Then, it sends coaching insights and QA scores back into Aspect to help inform things like shift bidding and forecasting. In short: your systems stay in sync, your agents stay supported, and your operations get smarter.
How do I get started?
Book a strategy session with an Aspect representative to get started.

Build a smarter workforce with Aspect x Cresta

Our experts will walk you through how it works for your contact center.

Book a strategy session

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