New Releases

Forecasting just got faster and smarter. The Forecast Dashboard now uses AI to automatically generate four-week call volume forecasts, refreshed every day. With Predictive Intelligent Forecasting, planners can skip manual setup and rely on data-driven accuracy that adapts to changing demand.

We’re expanding the new Cloud Workforce Experience and Developer Tools to Canada, the UK, and Europe—bringing Aspect’s modern, compliant, and globally adaptable workforce solutions to more teams around the world. This launch delivers consistent performance, data privacy compliance, and smarter, more connected workforce experiences, empowering organizations to scale with confidence.

A new feature that gives employees real-time visibility into their performance metrics, progress, and goals - turning feedback into fuel for growth. Metrics from the Employee Dashboard now link directly to the new Performance Hub, where users can access detailed breakdowns of key metrics, such as adherence average handle time.

Aspect Version 25 delivers faster workflows, stronger integrations, and a smoother user experience across Workforce, League, Quality, and Performance. Accelerate day‑to‑day work with automation, bulk administration tools, and enhanced forecasting— including intraday reforecasting to keep plans current and external‑factor forecasting to improve precision.