What's New

New Releases

As part of our continued innovation with Aspect Intelligence, Aspect’s latest release introduces new enhancements across forecasting, planning, and scheduling — including Forecast Comparison, extended AI-powered forecasting horizons, new forecasting APIs, and an updated scheduling experience for supervisors designed to help teams operate with greater visibility and flexibility.

q2 2026

Forecast comparison

Compare AI forecasts, classic forecasts, and actuals together in a single view within the new Cloud Workforce experience—making trends easier to understand and planning conversations more informed.

Compare forecasting approaches side by side

Improve visibility into trends and actuals

Share clearer planning context with stakeholders

q2 2026

Extended AI forecasting

AI-powered forecasts are now available up to 10 weeks out, giving teams more flexibility to align planning with operational timelines.

Extend forecasting beyond 4 weeks

Plan earlier with more confidence

Support longer-range operational planning

q2 2026

Supervisor Schedule Editor

A modern drag-and-drop scheduling experience helps supervisors adjust shifts and respond to changing staffing needs more quickly.

Simplify day-to-day schedule updates

Respond faster to operational changes

Keep schedules aligned with forecasts

Your workforce, optimized

The future of WEM is agile, intelligent, and agent-centric. Explore how forward-thinking organizations are using modern platforms to simplify operations, improve accuracy, and unlock real ROI.

Browse the full resource library

A UI screenshot showing an abstract version of the Workforce OS agent dashboard.

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