Frost & Sullivan has named Aspect as a Frost Radar Leader in Workforce Engagement Management for 2024. The Frost Radar™: Workforce Management, 2024 report recognized best-of-breed providers for workforce applications that prioritize innovation and growth. In an intensely competitive environment, Frost & Sullivan underscores the highlight of investment in innovation, flexible or tiered pricing, and effective advising or consulting services to keep current customers happy, while attracting new ones.
The Frost Radar required that providers meet at least one of the following criteria:
- Providers that offer specific solutions for applications like WEM and quality management, but with strengths in one or more areas, and sell these solutions as standalone products or white-labeled solutions.
- Providers that incorporate WEM offerings into a larger suite of contact center solutions that include inbound and outbound applications.
Qualifying providers were ranked on a growth and innovation axis, with growth attributes being developed by examining a provider’s ability to:
- Address customer needs across multiple segments
- Develop vertical strategies
- Expand internationally and regionally
- Expand reseller channels
- Build strong brand equity
With these attributes in mind, Aspect ranked high on the Frost Radar growth axis due to foundational work in workforce software and automatic call distribution, leading to a strong and loyal customer base for more than 50 years.
Frost & Sullivan highlighted Aspect’s organizational restructuring, human-centered strategy, and re-introduction of the integrated, feature-rich WorkforceOS platform. Aspect’s human-centered strategy includes emphasis on employee experience, making WEM tools accessible and intuitive, standing as a testament to innovation and prioritizing humans in workforce.
The Frost Radar report also applauded Aspect’s commitment to investing time in our customers and understanding their unique needs. With custom implementation and integration services, Aspect is prepared to ensure customers get the full return on investment from their WEM software.
“Aspect’s investment in initiatives such as on-site discovery and assessment sessions conducted by WEM experts aligns with market needs and is proof of Aspect’s ability to outcompete other vendors in customer retention. The company’s choice to separate into two business units, while remaining as one corporation will allow Aspect to refresh its perspective, reintroduce itself in the market as a major player, solidify its leadership, and gain new growth avenues.” - Ankita Singh, Senior Industry Analyst, Frost & Sullivan
Aspect is proud to continue innovating its product suite, developing tools focused on humanizing the service industry. Stay tuned for more information about updates to our product suite, including the release of Workforce Experience, our newest employee application launching to the public in spring 2025.
