The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Aspect WEM Suite, provided by Aspect channel partner Call Design.
Transport for NSW required a solution that could seamlessly integrate across the entire workforce planning cycle integrated with their omnichannel contact center that includes voice, live chat and back-office functionality. In order to take advantage of the superior forecasting, scheduling and monitoring capabilities available they chose the Aspect WEM Suite.
Transport for NSW selected Aspect Workforce as it offered the technology and features they required to keep their workforce productive and engaged. The ability to build and customize reports easily in Employee Datacenter as well as enabling the Transport for NSW workforce to request schedule trades, apply for overtime or annual leave directly from their mobile devices is a great way to keep staff engaged.
Mark Uremovic, Resource Planning Manager at Transport for NSW said, “When we were looking for a workforce engagement product, we conducted a lot of research. We selected Aspect Workforce because the results of our research showed us that it was the strongest product in the market and had the functionality we required. The choice was easy.”
Steve Seger, Chief Commercial Officer said, “It’s an honor to partner once again with Call Design. They’re delivering the robust functionality Transport for NSW needed to forecast, schedule and help agents perform at their absolute best.”
Learn more about the Aspect Workforce Engagement Management (WEM) Suite.
About Call Design
The staff at Call Design are well-recognized as experts in workforce optimization solutions for contact centers in Australia, New Zealand, United States, Europe and Asia. Offering both on-site and in-the-cloud solutions, Call Design has a robust offering of innovative solutions that optimize the workforce. Combining best-in-class technologies with an experienced team of consultants to offer businesses personalized workforce optimization solutions, Call Design empowers your employees, engages customers, and automates everyday work processes with seamless implementation aimed at enhancing efficiencies at every level of an organization.
