Aspect and Call Design announce a new Aspect Workforce™ customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. TSA Group considers themselves an extension of their partners’ businesses, helping them connect with their customers through the end-to-end provision of care, acquisition, sales, back office and collections services
TSA Group opted to migrate to the Aspect Workforce™, provided by Aspect channel partner Call Design, to take advantage of the added capability and benefits of a contact center-as-a-solution (CCaaS). With Australian operations in Perth, Melbourne, Brisbane, Adelaide and Philippines operations in Manila, TSA Group was in the market for an enterprise-level, cloud workforce management solution with sophisticated forecasting and scheduling capability. Aspect Workforce™ enables TSA to optimize resources across multiple teams and customer campaigns.
TSA Group needed a solution that would provide their agents with advanced self-service capabilities to ensure their staff have the ability to access shift information, request time off and swap shifts remotely. Aspect Workforce™ was selected to help TSA accomplish their goal by maximizing contact center efficiency while minimizing operating costs.
“We needed a cloud solution that would integrate with our broader contact center technology, and provide our staff with a tool that enables them to manage their schedules when out of the office. These were important factors in our decision to move to Aspect Workforce with Call Design.” - Philippe Lanoux, TSA Group Reporting and Analytics Manager
Learn more about how the Aspect's Workforce Engagement Management (WEM) Suite can maximize contact center productivity without increasing cost.
About Call Design
The staff at Call Design are well-recognized as experts in workforce optimization solutions for contact centers in Australia, New Zealand, United States, Europe and Asia. Offering both on-site and in-the-cloud solutions, Call Design has a robust offering of innovative solutions that optimize the workforce. Combining best-in-class technologies with an experienced team of consultants to offer businesses personalized workforce optimization solutions, Call Design empowers your employees, engages customers, and automates everyday work processes with seamless implementation aimed at enhancing efficiencies at every level of an organization.
