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Workforce Primer

What is workforce management?

Learn everything you need to know about WFM, from its importance to the key features that make a WFM solution effective.

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Oct 2024

Employee engagement trends to build a happier workforce

Daniella Deloatch
Employee Engagement

Explore how personalized solutions, work-life balance, clear communication, ongoing training, and AI integration can transform employee engagement and satisfaction, driving your business's success.

Employee Engagement
Workforce Engagement Management
Automation
Oct 2024

Announcing Aspect WorkforceOS v24: The future of workforce management starts today

Courtney Cox
Announcements

Aspect Workforce Enterprise v24 is here! Discover how Workforce Enterprise v24 will continue to empower your organization with innovative features, enhanced security, and seamless integrations.

Announcements
Platform
Oct 2024

How flexible scheduling promotes work-life balance and happier teams

Daniella Deloatch
Scheduling

Flexible scheduling and employee self-service tools empower teams to manage their time effectively, promoting work-life balance and ultimately enhancing satisfaction.

Scheduling
Employee Engagement
Contact Center
Sep 2024

Alvaria’s workforce enterprise suite becomes Aspect

Gillian Grefé
Announcements

Alvaria’s Workforce Enterprise Suite Becomes Aspect: New era of growth to be led by newly appointed Chief Executive Officer, Darryl Kelly

Announcements
Sep 2024

Meet the team behind Aspect’s return

Daniella Deloatch
Announcements

Announcements
Sep 2024

Powering a brighter future of workforce, with the new Aspect

Gillian Grefé
Announcements

Introducing the return of Aspect: a heritage of innovation, a future of excellence.

Announcements
Sep 2024

A new vision for the future of workforce management

Darryl Kelly
Announcements

The new Aspect is revitalizing the service industry by putting human connection at the core of workforce management, creating a future where empathy and empowerment drive unparalleled customer and employee satisfaction.

Announcements
Workforce Management
Aug 2024

5 common mistakes buyers make when selecting a workforce management solution

Ian Storm
Workforce Management

Navigating the complexities of selecting a new workforce management solution? Discover key pitfalls to avoid and get expert advice from Aspect to ensure you make a confident, informed decision.

Workforce Management

Case studies

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Sep 2024

How a global media company saved money by enhancing customer satisfaction

Daniella Deloatch
Case Study

The Company is a global media and technology company. From the connectivity and platforms they provide, to the content and experiences they create, they reach hundreds of millions of customers, viewers and guests worldwide. With over 180,000 employees, including approximately 55,000 contact center agents, their WFM needs are one of the most expansive in the world.

Sep 2024

How we helped Asurion increase agent satisfaction and lower absenteeism

Workforce Management

Discover how Asurion's innovative use of Aspect technology solutions transformed their contact center operations, boosting employee engagement, reducing absenteeism, and improving customer service.

Sep 2024

BC Services boosts employee retention in just 4 weeks

Gamification

Discover how BC Services, a prominent accounts receivable management company, transformed its call center operations using innovative game mechanics.

Sep 2024

RCN boosted employee productivity with real-time metrics

Workforce Management

Discover how RCN improved agent performance, enhanced customer experiences, and achieved remarkable gains in customer satisfaction through advanced analytics and quality monitoring.

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