Frequently asked questions
The workforce modules in Aspect's WEM base package can forecast, schedule, and track (IDP) for multiple sites without the need for additional changes. Agents can be assigned to specific sites or used in other sites. The base package also includes a module which offers advanced networking and staff scheduling capabilities to provide a global perspective for centers that share contacts across multiple sites.
Our flexible shift bid feature enables companies to offer 'build your own schedule' capabilities to gig economy contact center staff while ensuring the resulting schedules will meet business rules set by the contact center forecasting software.
Yes, there is a standard segment import feature that is used for uploading schedules in bulk for contact center scheduling.
![](https://cdn.prod.website-files.com/66a92ba58a191174a40d3b13/66c8c8f345557bfb4607cf58_avatar-img__05.webp)