Press kit

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Platform

WorkforceOS

The all-in-one Workforce Engagement Management platform

WorkforceOS is our all-in-one platform including Workforce™, the most powerful WEM solution on the market, plus our next-generation workforce experience to empower employees in their day-to-day.

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Included with WorkforceOS

Workforce

Forecasting, scheduling, and reporting to make your contact center more effective.

Workforce experience

beta

Our next-generation, intuitive interface designed with your workforce in mind.

Performance

Actionable data insights that help you drive your team to success.

Quality

Set and track goals across every touchpoint throughout the customer’s journey.

League

Invigorate your workplace with gamification—challenges, competitions, and prizes.

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Outcomes

Develop, define, and attain your business goals

Enhance employee engagement

Drive operational efficiency

Strengthen work culture

Ensure ideal staffing

Promote work-life balance

Manage workforces of all sizes

Maximize ROI

Customize your workforce solutions

Browse all outcomes

Outcomes

Enhance employee engagement

Drive operational efficiency

Strengthen work culture

Ensure ideal staffing

Promote work-life balance

Manage workforces of all sizes

Maximize ROI

Customize your workforce solutions

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Company

Services

Where and when will Aspect's new workforce experience be available?

Our new agent application will be available in the U.S. during beta and initial launch. Beta will run through Q1'25, with general availability slated for March 2025.

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Learn more about Aspect's new agent experience

Related questions

What is the difference between this new experience and Aspect Workforce?

The new workforce experience is a complementary layer to Aspect Workforce- with a direct integration - giving users agency over schedules while offering seamless data connection to Aspect’s robust WorkforceOS suite. Together, these two solutions allow customers to meet the needs of both administrators and agents to improve user adoption and ultimately maximize the value of their workforce investment in the cloud.

What is Aspect's new workforce experience?

Our new workforce experience is a next-generation employee engagement tool designed to simplify and allow employees to easily view and manage their schedules. This application will seamlessly integrate with Aspect Workforce™, serving as a powerful employee-facing experience. The tool provides an intuitive, modern, and streamlined user experience that empowers employees by improving their work-life balance, reducing administrative burdens, and enhancing overall job satisfaction.

Is there a limit on how many employees Aspect's new workforce experience can support?

No, there are no limits. WorkforceOS is built as a scalable solution to support as many employees as needed.

Who would benefit from Aspect's new workforce experience?

Existing contact center customers who are looking for a simple, powerful WEM tool that has seamless integrations and simple APIs. Customers who are looking to streamline and simplify their workforce engagement management and who want to use data insight to improve the employee experience.