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Platform

WorkforceOS

The all-in-one Workforce Engagement Management platform

WorkforceOS is our all-in-one platform including Workforce™, the most powerful WEM solution on the market, plus our next-generation workforce experience to empower employees in their day-to-day.

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Included with WorkforceOS

Workforce

Forecasting, scheduling, and reporting to make your contact center more effective.

Workforce experience

beta

Our next-generation, intuitive interface designed with your workforce in mind.

Performance

Actionable data insights that help you drive your team to success.

Quality

Set and track goals across every touchpoint throughout the customer’s journey.

League

Invigorate your workplace with gamification—challenges, competitions, and prizes.

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Outcomes

Develop, define, and attain your business goals

Enhance employee engagement

Drive operational efficiency

Strengthen work culture

Ensure ideal staffing

Promote work-life balance

Manage workforces of all sizes

Maximize ROI

Customize your workforce solutions

Browse all outcomes

Outcomes

Enhance employee engagement

Drive operational efficiency

Strengthen work culture

Ensure ideal staffing

Promote work-life balance

Manage workforces of all sizes

Maximize ROI

Customize your workforce solutions

Resources

Company

Services

Who would benefit from Aspect's new workforce experience?

Existing contact center customers who are looking for a simple, powerful WEM tool that has seamless integrations and simple APIs. Customers who are looking to streamline and simplify their workforce engagement management and who want to use data insight to improve the employee experience.

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Learn more about Aspect's new workforce experience

Related questions

What is workforce engagement management (WEM)?

Workforce engagement management puts the employee experiences at the center of providing optimal service to customers. WEM software refers to a set of tools focused on boosting employee engagement and satisfaction, ultimately minimizing turnover. These tools include gamification strategies that earn employee’s recognition and rewards, options to improve employee performance through evaluation and feedback, processes to streamline schedule and time management, and enhancements to reach individual and collective business goals through metrics.

How does efficient workforce management help a contact center?

WFM software helps enable workforce team analysts forecast volumes and staff required to meet service optimization and cost optimization goals. Contact centers can schedule staff in compliance with company requirements, employee preferences, industry standards, and union requirements. Efficient workforce management promotes staffing efficiency while tracking performance, eliminating overstaffing and understaffing.

Aspect’s WEM platform also promotes employee efficiency by giving teams visibility into assigned work plans, performance goals, and feedback options to achieve those goals.

Why is employee engagement important?

Your team is one of your greatest investments. Retaining talented employees is key to quality customer service experiences and business success. According to Gallup, employee engagement is directly connected to overall organization performance, with disengaged team members accounting for approximately $1.9 trillion in lost productivity. Improving employee retention starts with boosting engagement and satisfaction. WEM tools provide the proper resources to engage employees across all levels of your business.

What is Aspect's new workforce experience?

Our new workforce experience is a next-generation employee engagement tool designed to simplify and allow employees to easily view and manage their schedules. This application will seamlessly integrate with Aspect Workforce™, serving as a powerful employee-facing experience. The tool provides an intuitive, modern, and streamlined user experience that empowers employees by improving their work-life balance, reducing administrative burdens, and enhancing overall job satisfaction.