Introducing Aspect Workforce Experience

Date
Feb 27, 2025
Time
12:00 pm
EST
Zoom

Watch a recording of this webinar on Zoom

Register for this webinar on Zoom

Zoom

Recording coming soon

Registration coming soon

We'll be opening registration soon. Come back to this page shortly to finalize your attendance.

Come back to this page shortly to watch a replay of the webinar.

Ian Storm

Director, Strategic Solutions

Ian Storm

Director, Strategic Solutions


Ian’s career in the contact center space began as an unsuccessful debt collector. Thankfully, he found a much better fit in the contact center space by utilizing speech analytics and performance management metrics to create operational KPIs to empower the public sector to make informed decisions. With Aspect for the past two years, Ian enjoys guiding clients on how to create a discovery culture focused on following curiosity to actionable insights and solutions. To ensure successful implementations, Ian has worn nearly every hat in SaaS from Project Manager to Integration Architect, but there’s always been one common thread: he enjoys bringing people and ideas together cross-functionally to make something special. If it happens to reduce risk and increase revenue for organizations, even better! Personally, Ian is a busy father of two children and one adorable fox red lab. As a lifelong resident of Western New York, Ian is still holding his breath waiting for the Buffalo Bills to win their first super bowl. Until that happens, Ian distracts himself with boxing, organizational psychology podcasts, and learning how to run for long distances.

Derek Adams

Director, Product Marketing

Derek Adams

Director, Product Marketing


Derek Adams leads Product Marketing, Analyst Relations, and Competitive Intelligence at Aspect. He's been in tech for over 25 years, the last 10 of which have been primarily in Contact Center and WEM technologies. Derek started his career as a Technical Writer, documenting everything from APIs for imaging software to nurse call systems to medical yarn production. He made the switch to Product Marketing while working at Genesys and never looked back. A storyteller at heart, Derek enjoys the part of his job where he gets to write compelling narratives that clarify the vague and simplify the complicated.

Zoom

Watch a recording of this webinar on Zoom

Ian Storm

Director, Strategic Solutions

Ian Storm

Director, Strategic Solutions


Ian’s career in the contact center space began as an unsuccessful debt collector. Thankfully, he found a much better fit in the contact center space by utilizing speech analytics and performance management metrics to create operational KPIs to empower the public sector to make informed decisions. With Aspect for the past two years, Ian enjoys guiding clients on how to create a discovery culture focused on following curiosity to actionable insights and solutions. To ensure successful implementations, Ian has worn nearly every hat in SaaS from Project Manager to Integration Architect, but there’s always been one common thread: he enjoys bringing people and ideas together cross-functionally to make something special. If it happens to reduce risk and increase revenue for organizations, even better! Personally, Ian is a busy father of two children and one adorable fox red lab. As a lifelong resident of Western New York, Ian is still holding his breath waiting for the Buffalo Bills to win their first super bowl. Until that happens, Ian distracts himself with boxing, organizational psychology podcasts, and learning how to run for long distances.

Derek Adams

Director, Product Marketing

Derek Adams

Director, Product Marketing


Derek Adams leads Product Marketing, Analyst Relations, and Competitive Intelligence at Aspect. He's been in tech for over 25 years, the last 10 of which have been primarily in Contact Center and WEM technologies. Derek started his career as a Technical Writer, documenting everything from APIs for imaging software to nurse call systems to medical yarn production. He made the switch to Product Marketing while working at Genesys and never looked back. A storyteller at heart, Derek enjoys the part of his job where he gets to write compelling narratives that clarify the vague and simplify the complicated.

Register for the webinar

By giving consent in this form, you will be opted-in to receive future communications from Aspect. You can access your data or withdraw your consent at any time by clicking on the manage preferences link in all email footers. Please refer to our Privacy Policy for more details.

Registration coming soon

We'll be opening registration soon. Come back to this page shortly to finalize your attendance.

The wait is over—Aspect Workforce Experience (WFX) is here! 

Managing a customer service team in today’s hybrid and remote work landscape is more complex than ever. That’s why we created WFX —a workforce management solution designed to simplify operations, empower employees, and transform how you manage and engage with your team. With cutting-edge features like seamless shift management, real-time scheduling, and predictive time-off approvals, WFX is the innovative tool you’ve been waiting for. 

Join us for this exclusive webinar to see how WFX redefines the workforce experience and streamlines shift management for both agents and administrators. You’ll also learn how WFX fosters collaboration, boosts efficiency, and integrates with Aspect Workforce, delivering even greater value for your organization. 

Don't miss this opportunity to revolutionize your workforce management strategy! 

Why attend?

Are you an HR leader, workforce manager, or decision-maker looking to enhance your team’s productivity? This webinar offers actionable insights on how WFX can simplify scheduling, strengthen workforce collaboration, and elevate employee engagement. Whether you're an existing Aspect customer or exploring solutions for the first time, you’ll gain a clear understanding of what it takes to adopt WFX and transform your workforce experience. 

More from this series

No items found.

Reimagine your workforce experience