You’ve heard the buzzwords: flexibility, purpose, growth, technology. But for the next generation of workers, these aren’t perks—they’re expectations. Gen Z and millennials now dominate the workforce, and they’re demanding workplaces that prioritize autonomy, inclusivity, and innovation.
For contact centers, this shift means rethinking everything from schedules to technology to career paths. Are your strategies aligned with their expectations, or are you still clinging to outdated practices?
Join us for this webinar as we explore:
- How generational differences in expectations are influencing contact center strategies.
- The impact of flexibility, remote/hybrid work, and gig models on employee satisfaction and retention.
- Why traditional career paths in contact centers are no longer enough and how to foster development opportunities.
- The role of modern technology in engaging and empowering the next-gen workforce.
Don’t Get Left Behind. Reserve Your Spot Today.
