WorkforceOS™ empowers employees with self-service scheduling tools that enhance flexibility and autonomy, leading to higher satisfaction and reduced administrative burdens for managers. WorkforceOS™ offers a self-service portal where employees can manage their schedule, request available overtime, and set work schedule preferences.
The workforce modules in Aspect's WEM base package can forecast, schedule, and track (IDP) for multiple sites without the need for additional changes. Agents can be assigned to specific sites or used in other sites. The base package also includes a module which offers advanced networking and staff scheduling capabilities to provide a global perspective for centers that share contacts across multiple sites.
Our flexible shift bid feature in Aspect Workforce™ enables companies to offer 'build your own schedule' capabilities to gig economy contact center staff while ensuring the resulting schedules will meet business rules set by the contact center forecasting software.
Yes, there is a standard segment import feature that is used for uploading schedules in bulk for contact center scheduling.
Your team is one of your greatest investments. Retaining talented employees is key to quality customer service experiences and business success. According to Gallup, employee engagement is directly connected to overall organization performance, with disengaged team members accounting for approximately $1.9 trillion in lost productivity. Improving employee retention starts with boosting engagement and satisfaction. WEM tools provide the proper resources to engage employees across all levels of your business.