Gartner predicts that 65% of IT spending wil lbe directed towards cloud technology by 2025. For most, it’s not a question of whether they will take the leap, but rather when they will.
The challenge
If you work in the contact center industry, you know that migration to the cloud remains a common topic of discussion, but many are wrestling with the challenges that lie in the migration of their data and systems when they transition to the cloud.
Most commonly, this includes meticulous planning, service disruptions, and questions about data security and privacy. It’s clear that embracing these changes requires not only technical expertise but also organizational readiness and commitment.
The increasing interest in software in the cloud is a natural consequence of advancements in cloud technology, resulting in a collective movement toward Workforce Optimization software software in the cloud. Many are skeptical of transitioning to the cloud; yet they are comfortable with Microsoft Office, Salesforce, their personal music collections, or their own photos all being housed in the cloud.
The benefits of the cloud to our personal lives is now a given, and the benefits of a cloud contact center are increasingly obvious.
While many contact centers still remain onpremises, a recent report predicts the cloud market will grow from $13.5 billion to $56.37 billion by 2027.
The benefits
When evaluating the benefits of a cloud contact center, many businesses make the mistake of focusing primarily on cost savings. While affordability is one of the most attractive features, it’s far from the only benefit businesses can attain from transitioning from on-premises to the cloud.
The ebook
Download the ebook to learn how to choose the right cloud for your needs.