We’re thrilled to announce the start of a new webinar series, Tomorrow’s Workforce. As the landscape of contact centers continues to shift, this new series will take attendees through workforce challenges across dynamic industries and solutions to enhance your business operations.
Each webinar will include expert speakers from across our organization and the workforce industry, providing insights on ways to shape workforce management efforts at contact centers.
The first webinar in partnership with Call Design, Tomorrow’s Workforce: Artificial Intelligence and the Business of Buzzwords, will explore AI as the latest buzzword and what this means for contact centers. We’ll go beyond the buzz, diving into the ways that AI can help your workforce unlock higher efficiency and performance potential, improving experiences for employees and customers.
Date: Nov 7, 2024 12:00PM EST
Speakers: Colin Whelan, Senior Director, Customer Success at Aspect
Carlos Munoz, Senior Director, Solutions Consulting at Aspect
Michelle Gaffney, CEO, Call Design
The second installment in our series, Tomorrow’s Workforce: Navigating Challenges and Avoiding Pitfalls When Evaluating Contact Center Software, will guide you through the process of effectively choosing the right platform for your business. Our experts will take you through an interactive session, starting with evaluating the need for contact center software to assessing vendor capabilities to meet your workforce needs.
Date: Dec 11, 2024 12:00PM EST
Speakers: Ian Storm, Director, Strategic Solutions
Carlos Munoz, Senior Director, Solutions Consulting
Moderator: Gabe Rodriguez, Sales Development Representative
Before the webinar, we’ll be providing a series of comprehensive step-by-step guides here on the blog. Learn about how to purchase contact center software and follow up with an interactive session with our team to further discuss the decision-making process.
Registration will open on November 11th. Follow Aspect on LinkedIn for additional registration details. We can't wait to see you there!
