Artificial Intelligence and the business of buzzwords in the contact center industry

Date
Nov 7, 2024
Time
12:00 pm
EST
Zoom

Watch a recording of this webinar on Zoom

Michelle Gafney

CEO, Call Design

Michelle Gafney

CEO, Call Design


Michelle Gaffney is the CEO of Call Design North America, where she leads a team that is committed to building excellent reputations for their clients’ brands. Under Michelle’s leadership, the Call Design team has perfected the art of simplifying and elevating the contact center experience for companies who care about their customers. She has a passion for people — both inside and outside of her organization — and that passion guides her day-to-day leadership.

Prior to Call Design, Michelle built an extensive work experience in sales and operations, especially in the contact center industry. She has degrees from both Boston University and Vanderbilt University. Michelle is a native Nashvillian, where she continues to live today with her daughter. Connecting customers with solutions, and employees with fulfillment is the heart of Michelle’s work.

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Join us for the first session of our new webinar series as we delve into the rapidly evolving contact center landscape and explore the future of work with AI-driven technologies.

From the rise of cloud computing to the promise of unified platforms and the complexities of robotic process automation, the contact center industry has seen many trends come and go. Now, as Artificial Intelligence becomes the latest buzzword, it’s important to recognize that AI is not a blanket solution. Thoughtful application and strategic integration are key to unlocking its true potential.

In this webinar, we’ll explore what makes this latest wave of AI unique and how it goes beyond past trends. Our experts will focus on AI’s practical applications, specifically how it empowers contact centers to focus on high-value, strategic tasks—enhancing both customer service and employee experience---without displacing crucial roles.

Whether you're evaluating a new WFM platform or just wanting to stay current with industry trends, this session will provide clear, actionable insights on how to leverage AI for genuine innovation. Don’t miss this opportunity to shape your approach to contact center technology with a smarter, more informed perspective.

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