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The first step to finding the right contact center software is evaluating your business needs, emphasizing the importance of aligning technology with business goals, and setting clear objectives to improve customer and employee experiences.

You read that right, your KPIs are lying to you. Balance quantitative KPIs with qualitative insights for a holistic, human-centric approach to improving both customer and employee experiences.

Customized learning paths are important for employee development and tailored training with the support of workforce management tools can boost engagement, retention, and business success—especially in high-turnover industries like contact centers.

The first "Tomorrow’s Workforce" webinar explored the role of AI in the contact center industry, emphasizing that while buzzwords may evolve, technological innovations like AI are designed to enhance efficiency, improve employee engagement, and support customer service without replacing human agents.

Socrates and Ted Lasso? An unlikely but complementary duo. Combine the curious, non-judgmental approach of Ted Lasso with the questioning techniques of the Socrates to navigate workplace disagreements and foster innovation.

In a rapidly evolving landscape, the ethical use of AI in data management is crucial not only for protecting privacy but also for fostering trust, transparency, and fairness within the workplace—impacting everything from recruitment employee engagement.

Perfection is the killer of innovation. Embrace iteration over rigidity to foster innovation and maximize employee impact across your workforce.

We’re thrilled to announce the start of a new webinar series, Tomorrow’s Workforce, focused on providing solutions to challenges presented in dynamic contact centers.

Discover how Simply Business transformed its contact center by boosting agent engagement and sales performance with Aspect League.

Learn how BPO Collections harnessed engagement, gamification, and skill-development tools to boost agent productivity, compliance, and results with Aspect League.

Learn how William Hill optimized operations, established baseline statistics, and articulated a strong business case for workforce investment with Aspect solutions.

Learn how Aspect workforce planning solution transformed Whakarongorau Aotearoa's operations, improving efficiency during critical events like the Christchurch Mosque Shootings and the COVID-19 pandemic.