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Workforce Primer

What is workforce management?

Learn everything you need to know about WFM, from its importance to the key features that make a WFM solution effective.

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Oct 2024

Employee engagement trends to build a happier workforce

Daniella Deloatch
Employee Engagement

Explore how personalized solutions, work-life balance, clear communication, ongoing training, and AI integration can transform employee engagement and satisfaction, driving your business's success.

Employee Engagement
Workforce Engagement Management
Automation
Oct 2024

Announcing Aspect WorkforceOS v24: The future of workforce management starts today

Courtney Cox
Announcements

Aspect Workforce Enterprise v24 is here! Discover how Workforce Enterprise v24 will continue to empower your organization with innovative features, enhanced security, and seamless integrations.

Announcements
Platform
Oct 2024

Build a better onboarding experience for new employees

Daniella Deloatch
Employee Engagement

A comprehensive onboarding process should not only equips new employees with essential skills but also foster engagement, connection, and long-term retention in the workplace.

Automation
Employee Engagement
Contact Center
Oct 2024

How flexible scheduling promotes work-life balance and happier teams

Daniella Deloatch
Scheduling

Flexible scheduling and employee self-service tools empower teams to manage their time effectively, promoting work-life balance and ultimately enhancing satisfaction.

Scheduling
Employee Engagement
Contact Center
Oct 2024

Metrics you should be measuring to gauge employee satisfaction

Daniella Deloatch
Employee Engagement

Prioritizing employee happiness can drive business success. Companies must first start by measuring metrics to develop and implement strategies for improving employee satisfaction.

KPIs
Employee Engagement
Workforce Engagement Management
Oct 2024

The role of AI and automation in enhancing the employee experience

Daniella Deloatch
AI

Workforce professionals should embrace AI as valuable resource that enhances employee experience, as it can make workdays easier and help develop a balanced work environment.

AI
Automation
Oct 2024

What is WFO and how does it relate to WEM?

Daniella Deloatch
Workforce Optimization

Workforce optimization (WFO) is a strategic approach that enhances productivity and reduces costs in contact centers through data-driven insights, quality management, and performance analysis.

Contact Center
Workforce Management
Workforce Optimization
Sep 2024

What is employee engagement and why is it important?

Daniella Deloatch
Employee Engagement

How do we define employee engagement and why does it matter? Employee engagement is crucial for workplace success, as it enhances productivity, reduces turnover, and fosters a positive company culture.

Workforce Engagement Management
Employee Engagement

Case studies

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Aug 2024

Simply Business maximized employee engagement with gamification

Gamification

Discover how Simply Business transformed its contact center by boosting agent engagement and sales performance with Aspect League.

Aug 2024

BPO Collections promotes healthy competition with transparent employee engagement

Gamification

Learn how BPO Collections harnessed engagement, gamification, and skill-development tools to boost agent productivity, compliance, and results with Aspect League.

Aug 2024

How William Hill created CX-focused workforce solutions with Aspect

Workforce Management

Learn how William Hill optimized operations, established baseline statistics, and articulated a strong business case for workforce investment with Aspect solutions.

Aug 2024

Whakarongorau Aotearoa transforms new employee onboarding with robust importing tools (sponsored by Call Design)

Workforce Management

Learn how Aspect workforce planning solution transformed Whakarongorau Aotearoa's operations, improving efficiency during critical events like the Christchurch Mosque Shootings and the COVID-19 pandemic.

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