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The first step to finding the right contact center software is evaluating your business needs, emphasizing the importance of aligning technology with business goals, and setting clear objectives to improve customer and employee experiences.

You read that right, your KPIs are lying to you. Balance quantitative KPIs with qualitative insights for a holistic, human-centric approach to improving both customer and employee experiences.

Customized learning paths are important for employee development and tailored training with the support of workforce management tools can boost engagement, retention, and business success—especially in high-turnover industries like contact centers.

The first "Tomorrow’s Workforce" webinar explored the role of AI in the contact center industry, emphasizing that while buzzwords may evolve, technological innovations like AI are designed to enhance efficiency, improve employee engagement, and support customer service without replacing human agents.

Socrates and Ted Lasso? An unlikely but complementary duo. Combine the curious, non-judgmental approach of Ted Lasso with the questioning techniques of the Socrates to navigate workplace disagreements and foster innovation.

In a rapidly evolving landscape, the ethical use of AI in data management is crucial not only for protecting privacy but also for fostering trust, transparency, and fairness within the workplace—impacting everything from recruitment employee engagement.

Perfection is the killer of innovation. Embrace iteration over rigidity to foster innovation and maximize employee impact across your workforce.

We’re thrilled to announce the start of a new webinar series, Tomorrow’s Workforce, focused on providing solutions to challenges presented in dynamic contact centers.

A leading U.S. pet product manufacturer improved customer service and performance by implementing Aspect’s workforce engagement solutions, boosting service levels, reducing call abandonment, and enhancing multi-channel support.

Maximus and Veteran Evaluation Services (VES) integrated Aspect Workforce™ to modernize contact center operations, which improved service levels and employee productivity, positioning VES for ongoing excellence in veteran support services.

A multinational home appliance manufacturer revamped its contact center operations by adopting Aspect solutions, enhancing automation, reporting, and time management, which streamlined processes and reduced the need for additional manpower.

Aspect partnered with Best Egg to improve their WFM and dialing operations processes for more clarity on duties and responsibilities along with increased visibility to multiple lines of business.