Integration flow
Connector features & benefits
Historical
Skill-based interval reporting for voice
Skill-based interval reporting for chat
Skill-based interval reporting for tasks
Skill-based interval reporting for email
Skill-based interval reporting for SMS
Skill-based interval reporting for Social (WhatsApp, Facebook Messenger)
15-minute reporting intervals
30-minute reporting intervals
Agent productivity reporting
APS reporting by Skill
APS reporting by agent
APS reporting by group
APS reporting by workgroup
APS reporting by skillset
APS reporting by routing profile
Ability to manually re-ship data
Configurable scheduling of reports
Configurable number of previous intervals to be resent each interval
Previous 2 hours of data re-shipped each interval
Data is pushed to the Connector
Real-time adherence
Aspect Universal Protocol
Configurable to source for RTA state mapping
Configurable to source for RTA reason code mapping
Support for custom agent status
Support for custom states
Multi-channel support
Browse all connector data sheets
申请演示
体验帮助定义劳动力解决方案的平台，探索旨在增强团队工作效率的新产品。
申请演示
体验帮助定义劳动力解决方案的平台，探索旨在增强团队工作效率的新产品。
申请演示
体验帮助定义劳动力解决方案的平台，探索旨在增强团队工作效率的新产品。
申请演示
体验帮助定义劳动力解决方案的平台，探索旨在增强团队工作效率的新产品。
申请演示
体验帮助定义劳动力解决方案的平台，探索旨在增强团队工作效率的新产品。
申请演示
体验帮助定义劳动力解决方案的平台，探索旨在增强团队工作效率的新产品。