Today, Aspect is revolutionizing the industry once again by announcing the general availability of Aspect Workforce™ Cloud Data Access for Aspect Workforce Cloud customers. With a visionary approach and commitment to driving excellence, this transformative solution empowers organizations to take complete control of their workforce data analytics, enabling unparalleled insights, optimization, and strategic decision-making.
"We are thrilled to unveil this transformative technological advancement," expressed Darryl Kelly, Chief Strategy Officer of Aspect. "The introduction of data access represents a pivotal milestone in our product portfolio, empowering our esteemed customers to elevate their engagement levels and amplify service scalability without the need for additional manpower. Moreover, this frictionless approach to data unlocks unprecedented flexibility and enhanced employee engagement, embodying the core principles of Aspect's strategic vision."
Aspect understands the pivotal role of data access capabilities when customers make the transition from on-premises/hosted environments to the cloud. With an unwavering commitment to customer satisfaction, Aspect has identified and addressed the challenges associated with limited cloud data analytics and data update delays. As a result, Aspect is delighted to announce the introduction of a groundbreaking feature that ensures seamless continuity for cloud customers, providing them with an equivalent level of data access as experienced in on-premises/hosted settings.
Aspect Workforce Cloud Data Access offers customers direct access to every data element their Aspect Workforce Cloud system captures. In addition to standard reports, customers can now define specific KPI data elements to have more personalized applications and processes, optimize labor costs, manage capacity more effectively, and improve overall call center service.
Aspect Workforce Cloud Data Access integration is completely tailored to each customer via cloud-neutral, industry-standard connectors and supports cloud orchestration and visualization tools. When coupled with other third-party products, workforce data provides powerful hybrid metrics that contextualize activity with outcomes.
Committed to ensuring a smooth transition to the cloud, exceeding customer expectations, and enabling the ability to unleash the full potential of workforce data, Aspect Workforce Cloud Data Access is a significant step toward that objective.
