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Messaging-Toolkit

Tools für die Belegschaft

Plattform

Workforce OS

Die All-in-One-Plattform für Workforce Engagement Management

WorkforceOS ist unsere All-in-One-Plattform, einschließlich Workforce™, der leistungsstärksten WEM-Lösung auf dem Markt, sowie unserer Mitarbeitererfahrung der nächsten Generation, um Mitarbeiter in ihrem Alltag zu unterstützen.

Überblick über die Workforce-Tools anzeigen

In WorkforceOS enthalten

Belegschaft

Prognosen, Terminplanung und Berichterstattung, um Ihr Contact Center effektiver zu gestalten.

Erfahrung der Belegschaft

Beta

Unsere intuitive Benutzeroberfläche der nächsten Generation wurde speziell für Ihre Mitarbeiter entwickelt.

Aufführung

Umsetzbare Dateneinblicke, die Ihnen helfen, Ihr Team zum Erfolg zu führen.

Qualität

Setzen und verfolgen Sie Ziele an jedem Kontaktpunkt während der gesamten Kundenreise.

Liga

Beleben Sie Ihren Arbeitsplatz mit Gamification — Herausforderungen, Wettbewerben und Preisen.

Erkunden Sie WorkforceOS

Ergebnisse

Entwickeln, definieren und erreichen Sie Ihre Geschäftsziele

Maximize ROI

Manage workforces of all sizes

Promote work-life balance

Ensure ideal staffing

Strengthen work culture

Drive operational efficiency

Enhance employee engagement

Customize your workforce solutions

Alle Ergebnisse durchsuchen

Ergebnisse

Maximize ROI

Manage workforces of all sizes

Promote work-life balance

Ensure ideal staffing

Strengthen work culture

Drive operational efficiency

Enhance employee engagement

Customize your workforce solutions

Alle Ergebnisse durchsuchen

Ressourcen

Häufig gestellte Fragen

Alle Ressourcen ansehen

Firma

Unterstützung

Einloggen

Holen Sie sich eine Demo

Eine Demo anfragen

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FAQs

How does efficient workforce management help a contact center?

WFM software helps enable workforce team analysts forecast volumes and staff required to meet service optimization and cost optimization goals. Contact centers can schedule staff in compliance with company requirements, employee preferences, industry standards, and union requirements. Efficient workforce management promotes staffing efficiency while tracking performance, eliminating overstaffing and understaffing.

Aspect’s WEM platform also promotes employee efficiency by giving teams visibility into assigned work plans, performance goals, and feedback options to achieve those goals.

Futher reading

Related questions

What is workforce engagement management (WEM)?

Workforce engagement management puts the employee experiences at the center of providing optimal service to customers. WEM software refers to a set of tools focused on boosting employee engagement and satisfaction, ultimately minimizing turnover. These tools include gamification strategies that earn employee’s recognition and rewards, options to improve employee performance through evaluation and feedback, processes to streamline schedule and time management, and enhancements to reach individual and collective business goals through metrics.

What is workforce management (WFM)?

Workforce management is a business practice, team of people, and set of technology tools used to address the needs of a business, oftentimes a contact center. WFM includes technologies and practices that support the continuous cycle of workforce planning and execution. This typically includes forecasting, scheduling, tracking, adherence management, and employee self-service.

The most fundamental question in workforce management is, “how many workers do we need to efficiently cover a workload at an optimal cost?” In other words, having the right people at the right time, in the right place for the right cost. An additional consideration in WFM is making sure your employees have the right skills to provide the highest quality service to customers.

What is workforce optimization (WFO)?

Workforce optimization is a precursor strategy to WFM and WEM. WFO was developed in contact centers to optimize employee productivity, boost customer satisfaction, and reduce costs. Workforce optimization utilizes technologies and processes focused on workforce management, improved quality management, and enhanced performance management for the highest return on investment.

Why is employee engagement important?

Your team is one of your greatest investments. Retaining talented employees is key to quality customer service experiences and business success. According to Gallup, employee engagement is directly connected to overall organization performance, with disengaged team members accounting for approximately $1.9 trillion in lost productivity. Improving employee retention starts with boosting engagement and satisfaction. WEM tools provide the proper resources to engage employees across all levels of your business.