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Let’s define call center shrinkage—what it is, how to calculate it, its impact on operations, and effective strategies for managing it through workforce optimization and employee engagement initiatives.

Explore how effective leadership strategies—focusing on employee autonomy, development opportunities, and meaningful workplace relationships— significantly reduce turnover rates and create a more engaged workforce.

Royce Haynes, VP of Product, discusses Aspect’s product vision, AI integration, and expanding workforce management solutions beyond traditional call centers to serve shift-based workers across various industries.

Explore how Aspect's back-office workforce management solutions unify operations, streamline data management, and optimize staffing to improve efficiency and reduce costs across organizations.

Discover how AI enhances workforce management by empowering employees, optimizing schedules, and enabling data-driven decisions. Learn about the future of human-AI collaboration in WEM.

Learn strategies to simplify complex workforce management (WFM) tools through needs assessment, streamlined approaches, and change management—maximizing WFM software while avoiding overwhelm.

Lori Dewald, Senior Director of Professional Services at Aspect, shares her 17-year journey with the company, discussing her leadership philosophy, career growth, and personal insights in this “Spotlight On” employee highlight.

Enter the "Hierarchy of Opportunity, a framework that suggests successful project leadership starts with individual employee growth, builds through team development, and ultimately drives organizational success.

Discover how Simply Business transformed its contact center by boosting agent engagement and sales performance with Aspect League.

Learn how BPO Collections harnessed engagement, gamification, and skill-development tools to boost agent productivity, compliance, and results with Aspect League.

Learn how William Hill optimized operations, established baseline statistics, and articulated a strong business case for workforce investment with Aspect solutions.

Learn how Aspect workforce planning solution transformed Whakarongorau Aotearoa's operations, improving efficiency during critical events like the Christchurch Mosque Shootings and the COVID-19 pandemic.