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Sep 2023
The journey to workforce engagement management in the cloud
Workforce Engagement Management
Workforce Engagement Management
Cloud-based WEM
Aug 2023
The new characteristics of workforce engagement
Courtney Cox
Workforce Management
Workforce Management
Contact Center
AI
May 2021
Accelerate effectiveness with sales gamification
Gamification
Gamification
May 2021
Leverage gamification to level up call center service and support
Gamification
Gamification
KPIs
Browse all case studies
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Sep 2024
How a global media company saved money by enhancing customer satisfaction
Daniella Deloatch
Case Study
Sep 2024
How Best Egg turned to Aspect for an "all-in-one UI solution"
Daniella Deloatch
Case Study
Sep 2024
How Whirlpool used automation to save thousands of hours
Daniella Deloatch
Case Study
Sep 2024
How we helped Asurion increase agent satisfaction and lower absenteeism
Workforce Management
Sep 2024
Automotive company drives efficiency with real-time adherence monitoring
Workforce Management
Sep 2024
RCN boosted employee productivity with real-time metrics
Workforce Management
